Bilingual Deskside Support - Montréal, Canada - Insight Enterprises, Inc.

Insight Enterprises, Inc.

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Number:

93049

BILINGUAL DESKSIDE SUPPORT SPECIALIST

GENERAL ACCOUNTABILITY
The Managed Services - Deskside Support Specialist will report to the Service Desk Manager.

Responsible for providing primarily onsite support, may also provide virtual remote support, and coverage on the Service Desk when not working at a client site.

SPECIFIC ACCOUNTABILITIES

Deploy desktops and peripherals following deployment documentation and checklists
Perform complex hardware and/or software upgrades to existing equipment
Perform network connections for desktops and printers
Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level
Perform complex moves, adds, changes of computer equipment
Understanding of deployment guidelines
Working at client sites, when not working with client this position will work with Service Desk
Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides
Create end user documentation and troubleshooting guides for common issues or scenarios
Respond to IT support calls/requests when covering shifts on service desk
Be available for regular work assignments during evenings and weekends
7x24 oncall may be requirement for this role

QUALIFICATION (EDUCATION, EXPERINCE, KNOWLEDGE, SKILLS, AND ABILITIES)

A+ Certification and MCP preferred
ITIL v3 or greater certification nice to have but not required
Minimum of two (2) years of related job experience
Experience with Windows operating systems
Extensive customer service experience
Good written and verbal communication skills
A sense of urgency to complete tasks and assignments
Ability to diffuse tense customer situations and project a positive, confident outlook
High level of integrity and honesty
Ability to take direction and follow practices and procedures consistently and accurately
Good time management skills
Ability to work independently as well as in a team environment
Experience with a desktop productivity suite
Must have a valid driver's license and vehicle and a clear driving record abstract is required
Must be able to lift a minimum of 40 lbs. on a regular basis

PHYSICAL REQUIREMENTS - DEMANDS ANALYSIS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements - Demands Analysis

Handling maximum of 2165 lbs.
Lifting

lbs. (occasional) - low level lifting
lbs. (frequent) - waist level lifting

565 lbs. (rare) above shoulder lifting

lbs. (occasional) - front carry

565 lbs. (rare) side carry
Pushing/Pulling (hand carts and dollies)

lbs. (occasional)

Sitting/driving (constant)
Trunk rotation (rare)
Crouching/squatting/kneeling/crawling (occasional)
Walking and standing (frequent)
Climbing stairs (occasional)
Hand use (frequent)

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:
Montreal || Quebec (CA-QC) || Canada (CA) || IT Infrastructure & Support || None || CA - Montreal, QC ||