- Provides general information and/or referrals to the public and outside agencies
- Manages customer inquiries and determines the type of police service required
- Receives, logs, and distributes courier and other property dropped off to the counter
- Returns driver licences to owners who have received driving suspensions
- Monitors security of building -- signs visitors in and out, and issues building tags/ ICT 2FA cards
- Takes minor crime reports including found and lost property
- Process, tags, and returns found property
- Rolls accurate ink and electronic fingerprints impressions
- Conducts queries through various police databases
- Provides various front counter services including booking appointments, in-taking applications, and processing payments
- Ensures compliance with Payment Card Industry (PCI) standards
- Mentors and trains staff for triage role
- Participates in the annual mandatory high-stress debrief program
- Other related duties and responsibilities as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Required: - Working knowledge of PRIME/Versadex
- Working knowledge of Excel, Word, Outlook
- Ability to handle cash
- Ability to provide excellent customer service
- Ability to deal tactfully with the general public
- Experience working with computer peripherals (CD/DVD burner, scanner, printer)
- Ability to maintain effective working relationships in a team environment
- Ability to work independently
- Ability to manage time effectively
- Ability to multi-task
- Good organizational skillsPreferred:
- Have working knowledge of JUSTIN, IntelliScreen
- Have knowledge of the VPD organizational structure
- Have working knowledge of the rules, regulations, policies, and procedures that govern the activities of the unit
EXPERIENCE
Required: - Experience with operating a cash register, debit/credit machine, and handling cash
- Previous customer service experiencePreferred:
- Minimum two years of administrative experience
- Minimum one year working in a police environment
EDUCATION
Required: - Grade 12 Preferred:
- Training or experience in a similar field or related to the tasks performed
OTHER REQUIREMENTS - Valid BC Driver's licence
- All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years or as required
SELECTION PROCESS
Short-listed candidates will be required to participate and successfully pass clerical testing in keyboarding skills, data entry, and Microsoft Word and Excel in order to move forward to the interview stage.
NOTE: This position falls under the jurisdiction of Teamsters Local 31.
Applicants should submit a resume via email to by 4:30 p.m. on the closing date. The competition number must be indicated in the subject line of the email.
THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER -
Clerk Typist III
2 weeks ago
Vancouver Police Department Vancouver, Canada Police Services, Office Administration· Clerk Typist III · COMPETITION: # · SECTION: · Public Service Unit, Information Management Section · STATUS: · Temporary full-time · DURATION: · Until approximately October 11, 2024 (Assignment may be extended or reduced for operational reasons or due to circumstances that ...
Clerk Typist III - Vancouver, Canada - Vancouver Police Department
Description
Clerk Typist III
COMPETITION: #
SECTION:
Public Service Unit, Information Management Section
STATUS:
Regular full-time
HOURS OF WORK:
10-Hour Shifts – four days on / four days off, 7:00 a.m. to 6:00 p.m.
SALARY:
Pay Grade 15 - $26.87 to $31.56
LOCATION:
2120 Cambie Street, Vancouver
COMPETITION END DATE:
Friday, April 26, 2024
Responsible for providing customer service for all front counter services including access, security, processing found property, police information checks (PIC), minor crime report-taking, and fingerprinting services.
ESSENTIAL DUTIES