Floor Manager - Toronto, Canada - INK Entertainment
Description
About Kost Toronto
44 stories above Toronto's bustling entertainment district sits Bisha Hotel's rooftop restaurant Kōst. Inspired by the Baja Peninsula, Kōst offers a quick escape to the California coastline, with al fresco dining, a world-renowned infinity pool and unparalleled city and lakeshore views. Featuring seasonal menus with modern cuisine and refreshing cocktails, guests are welcome seven days a week for breakfast, lunch, midday snacks and dinner.
Job Summary
KOST is looking for a Floor Manager that would be responsible for the hiring, training, and disciplining of restaurant staff. INK requires a skilled Manager to lead the team through training and communicating restaurant policies to the workers, scheduling shifts, and calling in workers when there is a gap in shift coverage. Restaurant managers may also pitch in during peak dining hours.
Customer service duties for a restaurant manager include taking complaints and greeting customers. Floor managers are physically present on the restaurant floor and in the kitchen to monitor the quality of the service and the food. Managers must also perform the administrative duties for the facility, such as ordering inventory and supplies, tallying receipts, preparing deposits, and processing employee payroll.
INK Entertainment prides itself in providing its employees with cross-training opportunities for all positions and across all INK Entertainment venues. Employees at INK Entertainment will receive training and development opportunities, dining discounts, early access to select events and enrolment in INK's Perkopolis perk program.
Job Duties
Liaise with customers regarding special functions.
Ensure that table appointments are impeccable and that tables are set correctly.
Ensure that faults and defects are reported to Maintenance and acted on appropriately without delay.
Maintain high standards of morale and personal appearance of all staff.
Ensure POS function is optimal
Maintain a working knowledge of all statutory regulations affecting restaurant health and safety and ensure that any safety hazards are identified and rectified.
Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions.
Ensure regular reviews of all required stock and operating equipment at specified intervals.
Ensure that operating equipment is used properly,
Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.
Hold regular On-the-Job training sessions to ensure that staff can perform their duties correctly.
Supply feedback on guest letters and comments in a timely fashion.
Maintain a high degree of interest in self-development, displaying this by making suggestions for realistic improvements.
Open and Close the restaurant on a rotation with other Management
Perform other duties as assigned.
Requirements
4 years of direct work experience in a management capacity in restaurants
Experience in all aspects of customer service and people management
Demonstrated ability to lead and direct a team
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
Ability to examine and re-engineer food and beverage operations, form new policies, and develop and implement new strategies
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to respond quickly in a dynamic and changing environment
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Good training, coaching, and mentoring skills are essential
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
Knowledge of cost analysis, fiscal management, and budgeting techniques
Able to effectively communicate both verbally and in writing
Ability to coordinate and organize meetings, exhibits, and other events
Note: salary will be dependent on experience.
Equity, Diversity and Inclusion
Ink Entertainment believes in an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness.
Accessibility
We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
HP1
Job Type: Full-time
Benefits:
Dental care
Discounted or free food
Extended health care
Paid time off
Schedule:
Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Weekends as needed
Supplemental pay types:
Tips
Experience:
Floor Manager: 4 years (required)
Work Location: In person
