Warranty Administrator - Woodbridge, Canada - Sailun Tires North America Inc.
Description
Warranty Administrator Sailun Tire Americas (Woodbridge, Ontario, Canada )
1 year Full Time Contract
(Hybrid)
Core Tasks/Responsibilities:
- Inputting warranty data entry into the system
- Performing timely and accurate warranty claims and processing (target of 15 days from initiation to completion)
- Processing liability claims full cycle with follow up through to final claim closure.
- Inputting and tracking online Warranty Submission Processing & Analysis
- Batch warranty entries including claims review, processing and analysis, follow up and closure
- Determine the quickest, most effect ways to answer a customer's concern and/or question
- Handle customer complaints, provide appropriate solutions and alternatives within limits and follow up to ensure resolution
- Incoming customer inquiries for PLC Claims and customer inquiries on warranties
- Tracking/recording of all inbound customer technical inquiries
- Use of all inhouse technical personnel to identify and determine the response to customer inquiries, where required.
- Strong knowledge of all STA's warranty policies
- Other tasks as required including participation in local tire testing events
Job Requirements:
- Customer Service Representative Experience
- Proficiency Microsoft Excel
- Proficiency Microsoft Word
- Proficiency Microsoft Outlook
- Data Entry Experience
- Minimum High School Diploma
Specific Training Requirements:
- Navision and ProClarity software training
- DTC Warranty Process & DTC Batch Warranty Process training
- PLC Claims Process Training
- DTC Safety Training
Benefits:
- Flexible schedule
- Life insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location:
In person
