Settlement Facilitator - Brandon, Canada - WESTMAN IMMIGRANT SERVICES

Description

Working as part of a team, the Settlement Facilitator's main priorities is to provide settlement and orientation services to newcomers in Brandon and the Westman area.

• Familiar with Westman Immigrant Services (WIS) programming objectives and client service philosophy and understands facilitator's role in achieving settlement related goals and outcomes
• Outreach to newcomer individuals and families
• Welcomes new clients, conducts need assessments and creates settlement plan with clients
• Provides information, orientation, referral and support to individuals, families, and the community
• Maintains up to date knowledge of all programs and services available at WIS and in the community to support clients to allow for appropriate referrals
• Facilitates referrals to community resources and services when there are barriers due to language and/or cultural differences
• Prepares appropriate materials in the development and delivery of workshops and programs for newcomers and community members
• Develops partnerships with service providers to effectively link clients with appropriate community services
• Keeps informed of current resources, trends, changes and services gaps in the general community and specific communities
• Participates in regular staff meetings to ensure excellence in client service
• Empowers clients to become selfsufficient
• Enters all services provided in database
• Maintains and submits statistical information and reports as required
• Maintains complete and confidential client records
• Maintains an overall management of client caseload
• Respects professional boundaries
• Participates in professional development activities to remain current in the field
• Conducts home visitation, when necessary, as approved by supervisor
• Other duties as assigned

• Ability to work independently as well as part of a Team
• Creative thinking and problemsolving skills
• Excellent oral and written communication skills
• Able to work with various levels of government
• A working knowledge of community resources
• Knowledge of databased programs
• Knowledge of immigration processes
• Ability to manage client caseloads
• Organizational and time management skills
• Able to work in a culturally diverse environment
• Excellent understanding of Microsoft office

• Using computer for extended period.
• Spend long hours sitting and standing.

• Extended health care
• Onsite parking

• Day shift
• Evening shift
• Weekends as needed