Reservation Agent - Charlottetown, Canada - Rodd Hotels and Resorts

Description

Rodd Hotels and Resorts has an immediate opening for a friendly service oriented person to work in our Central Reservations Office located in Charlottetown.

Responsibilities:

• Take reservations
• Be knowledgeable of all properties: packages offered, room descriptions, facilities, etc.
• Be knowledgeable of all computer programs: package builder, golf reservations, EveryStay list, etc.
• Attend all site inspections
• Communication of all information pertaining to the hotels or golf courses
• Communication between the other operators, front desk staff and golf courses
• Prepare literature requests for mailing
• Be pleasant, friendly and understanding to all callers and follow call standards
• Participate in training and coaching sessions
• Follow all guidelines listed in the Employee Handbook and any that the supervisor has put in place
• Be knowledgeable with the EveryStay programs and assist in making member cards, mail outs, etc.
• Work as a team player
• Be a source of new ideas to improve the department
• Assist in mail outs and sort mail for posting
• Literature Requests

SKILLS, ABILITIES AND QUALIFICATIONS:

• Good Organizational skills.
• Excellent written and verbal communication skills.
• Ability to plan, prioritize and complete multiple projects in a timely manner.
• Proficiency in Microsoft Outlook, Microsoft Word and Microsoft Excel.

Being bilingual in French and English, considered an asset.

The schedule for this positio is:4 hours on Saturday and Sunday, 2 shifts of 8 hours from Monday-Friday.


Job Type:
Part-time


Salary:
From $15.00 per hour


Benefits:

• Casual dress
• Onsite parking

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Work Location:
One location