Partner Enablement Specialist - Canada - Code for Canada

Description

About Code for Canada

Code for Canada is a national nonprofit on a mission to improve life in Canada for everyone using technology, data, and design.

We promote, enable, and advance the development of responsible public-interest technology so that everyone in Canada has access to inclusive, equitable, and responsive public services that meet them where they are.

We help governments and nonprofits deliver better digital products and services through co-development, capacity building, and user engagement.

To do this, we assemble teams of 'Code for Canada Collaborators' to work shoulder-to-shoulder with public-interest partners using digital best practices, leaving them with new skills and an even better solution.

Job brief

Are you passionate about making technology work better for everyone? Are you excited about helping governments deliver modernized services and programs that are more accessible, equitable, inclusive, responsive, and better meet people where they're at? Do you thrive in an entrepreneurial environment and enjoy working in a team atmosphere? At Code for Canada, you'll be part of a mission-driven organization where your skills will help make life better for everyone in Canada.

The Partner Enablement Specialist will assist in developing and managing key projects while offering a unique opportunity to coach and train partners seeking to create outstanding digital products and services for the public.

This role will require you to stretch your critical thinking, flex your stakeholder management skills, and tap into your coaching mindset since it serves as the strategic driver between partners and internal teams collaborating on projects.

In this role, you will be responsible for the overall success and growth of Code for Canada's projects, as well as for helping to conceive and implement Code for Canada's Delivery Excellence Model - our unique approach and set of standards for digital capacity-building success.

As a visible leader, you should support the growth of both internal team members and partners/clients.

Therefore, you must be able to learn internal and partner/client-side strategies and dynamics quickly, while also coaching stakeholders on the DEM and other digital product fundamentals - such as agile, iterative software delivery, user research, usability testing, design thinking, and service design.

To succeed, you'll need to love a fast pace, approach challenges with optimism, believe that big things are possible, demonstrate kindness and know that you're only as good as your team.

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Reports to: Chief Executive Officer
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Job type: Indefinite, Full-Time (37.5 hours per week)
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Target start date: ASAP
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Starting salary range: $95, $105,000.00

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Location: Remote, Canada


Duties and Responsibilities
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Subject Matter Expertise

• Serve as the DEM (Code for Canada's Delivery Excellence Model) champion across Code for Canada, especially project delivery staff, as well as the organization's partners to generate excitement and commitment to our digital delivery standards
• Drive the continuous growth and evolution of the DEM processes, products, and tools to drive greater efficiency, quality, and consistency across the organization

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Project Oversight

• Ensure that all projects are delivered to the highest quality, leveraging a key understanding of how to map the DEM to the client's internal ecosystem
• Serve as financial steward to project budgets
• Set shortterm and longerterm planning objectives and results, by anticipating and mitigating potential risks and opportunities

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Partner/Client Management

• Act as the primary point of contact for partners/clients, ensuring that their expectations are set and met
• Ensure positive partner/client experience and provide thought leadership to continually advance the partner's/client's goals with a futureforward mindset
• Ensure all communications reflect the Code for Canada standards and serve the Collaboration team in developing a positive partner/client experience

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Partnerships/Sales Support

• Support new business as the SME for our Collaboration projects with partners
• Oversee and provide guidance on project proposals and briefs, including necessary talent and associated staffing recommendations
• Strategically collaborate across teams to ensure optimization for growth, renewal and crossselling opportunities

Qualifications

• Previous experience in one or more of these roles is an asset:
• Management consulting
• Technology consulting
• Account management
• Customer Success
• Product management
• Client Services
• Familiarity with:
• Agile methodologies, Scrum rituals
• Design concepts: Humancentered design, User research, Service Design, Usability testing
• Modern software development concepts
• DevOps, APIs, Cloud computing, TDD, BDD, Security best practices, Version control
• How to get things done in complex government bureaucracies
• Experienced in:
• Facilitati