Contact Centre Rep Iv - Markham, Canada - TD Bank

TD Bank
TD Bank
Verified Company
Markham, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.


Department Overview

  • The Investment Services, Money-In Advice team is a fast paced, high volume, dynamic contact center environment. Understanding the synergy and dependency between the customer experience, sales and operational excellence, this team uses a balanced scorecard approach to measure the health and success of our business. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to delivering a superior customer experience

Job Requirements

  • Excellent customer service skills
  • Superior interpersonal and communication skills
  • Strong financial market knowledge in order to provide informational solutions and advice to all our customers
  • Proven competency in sales interactions and ability to identify opportunities to grow the business in all channels (including retail/wealth partners)
  • Ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
  • An effective team player who enjoys taking an active and enthusiastic role in campaigns and achieving all business building initiatives
  • Willing to participate in and contribute to all coaching activities
  • IFIC not required, license will be part of training and must achieve a min passing mark. Having your IFIC is an asset.

Additional Information

  • Mandatory Full Time Paid Training: Monday to Friday for 16 weeks from 9:00am to 5:00pm

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Job Family

  • Financial Planning

Job Category - Primary

  • Call Center

Job Category(s)

  • Call Center

Hours

  • 37.5

Business Line

  • TD Wealth

Time Type

  • Full Time

Employment Type

  • Regular

Country

  • Canada

Province/State (Primary)

  • Ontario

City (Primary)

  • Markham

Work Location

  • 3500 Steeles Avenue East Building 1

Job Expires

  • 16Jun2023
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