Information Technology Analyst - Red Deer, Canada - The City of Red Deer

The City of Red Deer

Verified Company

Red Deer, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Function/Purpose:

Under the direction of an Information Technology Supervisor or Coordinator, the Information Technology Analyst provides all levels of technical resolution to clients and operational solutions relating to hardware, software, network, voice, and related client technology.

This position performs these main functions/duties:

Supports client business units in their use of information technology and business systems
Performs deskside hardware and software troubleshooting as well as regular hardware refreshes

Technology Service Centre support for clients.

Performs information technology administration and other duties and responsibilities

Job Requirements:

Must have a twoyear technical computer diploma or equivalent combination of education and experience in an Information Technology Services environment.
Must have two years' experience in a comparable position:
Working in a medium to large sized networked environment
Using and troubleshooting modern Microsoft Windows client operating systems (Windows 10)
Working with PC hardware and software systems (install, maintain, administer, and configure)
Performing routine maintenance and support of technology hardware and software systems
Experience in the following will be an asset:
Providing technical and user training
Experience with Help desk support and tools
Providing technical support and management of VoIP and cellular devices
Technical support for Microsoft Active Directory 2012 or higher, and Group Policy Management
Networking experience with a good understanding of the TCP/IP suite of protocols
Office 365 administration
SCCM administration
Windows Security
Networking
Network security
Must have demonstrated ability to establish and maintain effective working relationships with other Information Technology Staff, enduser department personnel and outside vendors & consultants.
Must have the ability to exert moderate physical effort (e.g., lifting computers and related equipment)
Must have excellent verbal and written communications
Must have the ability the ability to work with limited supervision
Must have the ability to work in a demanding and frequently stressful environment.
Must have valid driver's license and be able perform field service calls
Must be available to perform after hours call out duties on a scheduled basis

Affiliation:
Canadian Union of Public Employees, Local 417

Remuneration:
$34.62 to $52.53 per hour

Hours of Work:75 hours biweekly; Monday to Friday, 8:00 am to 4:30 pm. May be required to work evenings and weekends; with regular rotation in an on-call group for telephone support.
- **Please note that this is a Term position with an anticipated duration of 10 months.