Front Desk Agent - Kingston, Canada - Hampton Inn Kingston

Hampton Inn Kingston
Hampton Inn Kingston
Verified Company
Kingston, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, providing information about rooms, rates, and amenities, and assisting guests' requests.

Ultimately, Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests.


HOTEL FRONT DESK AGENT'S DUTIES AND RESPONSIBILITIES:

  • Warmly welcome and greet all hotel guests
  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests and collect necessary information (e.g., contact details and exact dates of their stay)
  • Provide information about the hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

REQUIREMENTS:


  • Customer service attitude and passion
  • Excellent communication and organizational skills
  • Work experience as a Hotel Front Desk Agent, Receptionist
  • Company minded

Job Type:
Part-time


Salary:
From $17.00 per hour


Benefits:


  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Kingston, ON: reliably commute or plan to relocate before starting work (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)
  • Overnight Shift (required)

Work Location:
One location
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