F&b Operations Manager - Richmond, Canada - HMSHost - Canucks Bar and Grill

Description

Canucks Bar and Grill

HMSHost at Vancouver International Airport

Transborder, Concourse E, Gate E81

3211 Grant McConachie Way

Richmond, BC V7B 0A4

Canada


Summary:

The F&B Operations Manager is responsible for assisting the F&B Multi Operations Manager or Director of Operations in operating assigned brands, units, and/or concepts.

This position is responsible for day-to-day supervision of operations associates, assigning work to both management and non-management associates, monitoring unit/concept/store level operation performance, coaching and developing associates, and performing all other responsibilities as directed by their manager.

This is an exempt position and typically reports to the F&B Multi Operations Manager and/or designee, depending on local requirements.

Essential Functions:

• Supervises the daytoday activities of multiple nonexempt operations associates within a defined individual or group of restaurants, concepts or stores
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations
• Maintains an indepth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
• Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant F&B Operations Managers on order procedures
• Conducts and coordinates onthejob training for associates, and ensures all associates receive basic skills training to perform their jobs
• Uses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levels
• Supports DO and/or Multi-Unit F&B Manager in developing and implementing creative strategies to increase revenue
• Monitors progress towards unit goals and assigns associates to meet those objectives
• Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals
• Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
• Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires 3-5 or more years of experience as a supervisor or unit-level manager in high volume and/or multi-unit Food and Beverage or Merchandise operations or other related management experience
• Demonstrates team management, delegation and issue resolution skills and the ability to multitask
• Demonstrates knowledge of HMSHost policies and product, service, quality, equipment and operations standards
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)