Commercial Account Representative I - Toronto, Canada - OPENLANE

OPENLANE

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary:
The auction Commercial Account Representative I will perform various administrative and operational functions including inventory and relationship management.

The specific duties and responsibilities will vary by auction, but may include the following:

Responsibilities

Drive superior customer experience to ensure satisfaction and build client retention.
Support growth of the customer base and act as a liaison between all auction departments, including sales representatives, consignment partners and auction personnel.
Perform key functions such as supporting KAR Global initiatives, organizing and resolving customer concerns effectively.
Perform clerical and numerical activities including selecting, compiling, verifying and processing data.
Ensure ancillary services such as transport and shop services have been scheduled and completed.
Ensure all reserve prices and declarations are present and accurate. Utilize market conditions to effectively qualify reserve prices and negotiate sales.
Assess and triage immediate customer issues enabling onthespot resolutions to ensure optimal customer experience and maximize sales
Assist in the resolution of If Bids in a timely and effective manner
Facilitate the seller cheque process and ensure all assigned accounts are in good standing
Understand customerfacing systems , Traderev, etc.) and effectively educate and resolve issues for internal and external customers
Create schedules, coordinate and assign tasks such as lot turning, and vehicle moves.
Assist with auction lane placement, flagging vehicles and booking physical auction run numbers.
Collaborate with auction team to ensure proper marketing of sale inventory to maximize vehicle exposure.
Collaborate with dealer registration to assist with customer signup and information changes.
Support services and programs outside of the core auction workflow as needed to meet site objectives.
Perform auction day duties such as customer service, auction representation and postsale reporting.
Educate customers on the best ways to utilize our systems and services.
Other duties as required.

Educational/Experience Requirements

High School Diploma and or equivalent experience.
A minimum of (1) to (2) years of customer service experience preferred.
Previous auction experience or automotive background preferred.
Developed and professional verbal, written communication and listening skills.
Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.
Intermediate computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook.
Ability to work with mínimal supervision.
Multitasking skills along with the ability to adapt to changing work environments.