Bilingual Senior Analyst Workforce Planning - Quebec

Only for registered members Quebec, Canada

1 month ago

Default job background
$56,000 - $80,000 (CAD)

Job summary

We are looking for a highly analytical and operations-focused Senior Workforce Planning Analyst to join our Enterprise Contact Centre team.

This role is central to managing intraday workforce performance, optimizing scheduling, and delivering actionable insights through KPI analysis.

The ideal candidate will have hands-on experience with Salesforce, AWS, Verint, and Power BI,
along with a strong background in forecasting to drive operational excellence.


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