Directeur ou stagiaire - Waterloo, ON, Canada - Société Financière Manuvie

Description

Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Are you an experienced and in-demand leader seeking unlimited opportunities to develop and succeed in a flexible and supportive environment? Do you thrive on juggling multiple initiatives with different challenges and priorities regularly, while also having strong business and technical acumen and a passion for developing and engaging teams? Reporting to the AVP in Operations, Manulife Bank is seeking a Director to lead the Business Services and Development (BSD) team. The BSD team is a central support area for all of Manulife Bank providing support to our customer facing teams as well as to the Bank overall on a host of shared service functions including business unit support with issues and incidents, operational controls, initiative delivery, business readiness and process solutions.
The BSD Director is responsible for providing strategic leadership and oversight of operational and support functions in Bank Operations. This role requires strong business and technical acumen and has a heavy focus on people leadership, coaching and development, business analysis, agile delivery, business readiness, stakeholder support, process improvement and operational risk and controls.
Lead a team of managers and business consultants who enable the Bank and Operations to support production and deliver on strategic objectives and OKRs (Objectives and Key Results)
Provide support to stakeholders with business readiness for initiatives, day to day operational support and business analysis for initiatives
Ensure compliance with all risk and regulatory initiatives and timelines for Bank Operations
Collaborate, communicate and build relationships with matrix teams including Bank Operations, Finance, IT, Risk, Compliance and Delivery to drive outcomes and partner to resolve issues
Be accountable for business functions that include business analysis, production support, Operational support for annual regulatory initiatives such as tax and dormant account processes, operational reporting, Bank systems access, forms, knowledge management, process improvement, business readiness and process and customer journey mapping
3-5 years of experience in a senior leadership position, providing coaching, mentoring, and fostering career development
University degree or equivalent work experience
You have excellent relationship and stakeholder management skills - you build trust
You consider operational risks and ensure effective controls are in place for your team
You are a master communicator - You have experience with technology and can translate technical information into plain business language
You are familiar with Agile principles, continuous improvement and Lean methodologies
The project management, analysis and/or support professions aren't new to you. Flexible work policies and strong work-life balance.
Boundless opportunity - We create opportunities to learn and grow at every stage of your career.
Continuous innovation -We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion -We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship - We build a business that benefits all stakeholders and has a positive social and environmental impact.
John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux. Nous proposons des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions. Au 30 juin 2021, l'actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains). Vous pouvez consulter le site de Manuvie à l'adresse manuvie.Salaire et avantages sociaux
Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation. Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers.