Maintenance Technician - Banff, Canada - Canalta Lodge
1 week ago
Description
Maintenance TechnicianReports To:
General Manager & Supervisor
Position Summary:
As a Maintenance Technician, you are responsible to deliver exceptional guest experiences and a positive overall impression of the property by proactively resolving maintenance issues to provide clean and comfortable rooms for guests.
You need the ability to multi-task, be detail-oriented, and have a strong understanding of general maintenance and safety requirements to effectively deliver 100% guest satisfaction standards.
Core Values:
Empowerment - Everyone is a leader, coaching and continuous learning.
Authenticity - Speak your inner truth, open and honest, courageous vulnerability, laugh and have fun.
Generosity - Serving to bring joy and warmth to every team member and every guest, think..."I can't believe they did that".
- Walk the talk, prioritize and execute, discipline and daily consistent action.
Job Accountabilities:
In this position, you will perform highly diversified duties to install, troubleshoot, repair, and maintain equipment.
You have responsibilities for guest satisfaction, to be a team player, and ensuring that the guest rooms and facility is remarkably clean.
Core Competencies:
- Approachable
Guest focus: - Exceptional communication Integrity skills
Decision making/good Empowerment j u d g e m e n t - Energy, drive & passion Team playerPage 1 of 4
Specific Duties - Culture and Safety:
- Model for Canalta's core values of empowerment, authenticity, generosity, excellence in execution, and respect
- Observe and practice all safety and security policies that impact the welfare of you, the guests, the team members, and the condition of the facility
- Supervise the pool area for safety and cleanliness
- Maintain key card safety through proper sign out procedures and protocols
Specific Duties - Presentation and Image:
- Always present a clean and professional image by adhering to the parameters in the dress code policy
- Live the We Create Smiles philosophy and training to provide a welcoming experience to all guests in all interactions
Specific Duties - Guest Experience and Operations:
- Provide courteous assistance to guests and team members, reinforcing Canalta's values, policies, and procedures
- Greet and provide assistance to every guest as they enter the zone of legendary hospitality
- Maintain a clean and organized workspace in accordance to the LEAN program (stock rooms and maintenance tool cart)
- Perform outside maintenance duties as per Canalta standards
- Guest rooms 100% maintained 100% of the time
- Maintain safe swimming pool standards according to provincial health and safety regulations
- Maintenance duties to include but not limited to, drywall repairs, painting, changing lightbulbs and fixtures, preventative maintenance, minor plumbing and mechanical, electronic door locks, wallpaper and carpet repair, tile repair/replacement and furniture set up
- Repair and maintain physical structure of establishment
- Coordinate trades people to provide repairs, assist with deliveries and new equipment
- Communicate daily with the General Manager and complete required paperwork (logbooks, checklists, spreadsheets)
- Perform the duties as required
Specific Duties - Training and Development:
- Complete all training by assigned due date
- Advocate for training when deficiencies in performance are identified
- Complete team member performance feedback sessions as scheduled and correct any deficiencies through goal setting and training
Work Conditions:
- Fun & dynamic work setting
- Ability to handle challenging and hectic workdays
- Flexible attitude and a willingness to help fellow team members
Essential Education & Skills that are Required:
- A minimum of 1 year of experience in maintenance or related field
- Pool operators' certificate
- Strong working knowledge of technology (computers, televisions, internet modems, etc.)
- High aptitude for safety
- Able to respond quickly in a dynamic and changing environment
- High level of integrity, a positive attitude, and be a coachable team player
- Demonstrated time management and organizational skills
- Excellent communication, interpersonal and presentation skills
Typical Physical Activity:
This position poses significant mental, physical, and visual demands (the ability to multi-task, standing/walking for long periods, working under pressure, and be self-motivated).
This position requires the ability to bend, push, pull, kneel, and crouch and lift and carry objects up to 30 pounds.
Page 3 of 4Acknowledgement
I have read this job description and fully understan