Associate, Office Services - Toronto, Canada - Bain & Company Inc

Description

***: Under general supervision, performs a wide range of facility services to deliver a best-in-class office experience to the Bain Toronto employees. Provides ongoing support to internal and external clients in the areas of facilities, administration, and reception. Maintains office cleanliness and supplies, supports in-office events and other departments (such as IT). Provides backup to Reception as needed.


Hours of work:
11 AM-8 PM.


RESPONSIBILITIES AND DUTIES:

Deliver a best-in-class office experience

• Create a positive inoffice environment by being friendly and professional in all communications and interactions with Visitors and Bain staff (being a critical member in driving daytoday inoffice culture)
• Clean and maintain café and pantries, and other common areas throughout each day; collect/rinse dishware, load/unload dishwashers, and wipe down countertops/equipment surfaces to ensure a clean and sanitary environment
• Ensure the entire office is maintained at an elevated level by conducting multiple sweeps of the space daily to ensure all areas are clean, organized, stocked with cafeteria and office supplies, and professional in appearance
• Check and dispose of expired food and beverages in all refrigerators/freezers daily and thoroughly clean and wipe down the café equipment
• Monitor office supply levels in the café and supply rooms, and replenish as necessary
• Provide backup coverage to reception (including ordering office supplies, café supplies, access cards, etc.)
• Setup boardrooms and/or café for internal and external meetings
• Coordinate with Building Services to request maintenance, engineering, and security services as needed
• Perform other miscellaneous duties and activities as assigned or as responsibilities dictate (e.g. special projects)
• Support inoffice events
• Provide the Toronto Office's Event Specialist support in preparing and executing inoffice events (e.g. help with setup, delivery, cleanup)
• Provide the Recruiting department similar support in preparing for local inoffice recruiting efforts, helping with recruit checkin when they arrive at the office, in addition to other recruiting event requests
• Coordinate with the Office Services Team for conference room reservations and setup (e.g. providing key information about the meeting and/or event such as contact, case code, IT equipment and/or supply needs)

Support for other departments

• Offer support and backup to the IT department (e.g. help ensure the equipment at the workstations is in good working order, help with boardroom and Café AV setup)

QUALIFICATIONS:

• Experience working in a bestofclass customer service setting
• Ability to contribute positively to a highperforming team, by working cooperatively with other team members, displaying a high level of motivation and enthusiasm for tasks.
• Ability to communicate effectively (both verbal & written), and meet deadlines in a fastpaced environment
• Ability to take proactive ownership and action over responsibilities with limited oversight
• Ability to handle stressful situations with poise, understanding and tact
• Knowledge of Microsoft Outlook, Word
• Ability to lift objects up to 30lbs
• Job requires extensive walking onsite, including stairs
• Some overtime work may be required

This job description should not be construed to imply that these duties, responsibilities and requirements are the sole standards for this position.

Upon supervisor's request, incumbents may be required to perform other related duties.