Shelter Attendant I - Vancouver, Canada - The City of Vancouver

The City of Vancouver

Verified Company

Vancouver, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:39432

Organization

Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation.

Vancouver consistently ranks as one of the world's most liveable cities and is working towards being the greenest city in the world.

Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

The Shelter Attendant I is an auxiliary, seasonal position (October 2023 to April 31, 2024) and reports to the Shelter Coordinator.

The Shelter Attendant I position is responsible for frontline service for the Evelyne Saller Centre, Temporary Winter Shelter.

Shelter Attendant I staff work with other centre staff as a team and are responsible for maintaining a safe, secure, and welcoming environment for individuals who are homeless to access shelter space.

The Shelter operates for the purpose of providing overnight shelter to vulnerable populations who are homeless and may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities, and other issues related to poverty and marginalization.

This position delivers shelter services in a calm professional manner by de-escalating situations, dealing with crises, responding to fights and monitoring shelter guest behaviour.

The position is responsible for monitoring shelter access, enforcing policies and procedures, performing routine janitorial duties, and maintaining records and reports including incident reports and shelter attendance reports.

Incumbents must be available for overnight shifts, including weekends.

Specific Duties and Responsibilities

Maintains a safe, healthy, and positive environment for staff, volunteers, patrons, and community members.
Works tactfully and compassionately with individuals who may be drug/alcohol addicted and/or isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
Establishes and maintains positive relationships and appropriate professional boundaries with staff, volunteers, and patrons.
Enforces shelter policies and procedures in a calm, clear and compassionate manner
Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors
Work cooperatively with other service providers/agencies including other shelter providers, outreach workers, and 911 services including Police, Ambulance, and Fire as required
Monitors access to the shelter and makes rounds of shelter and all accessible public spaces in the facility on a regular basis
Operates security equipment as required, including 2 way radios and CCTV camera equipment
Maintains paper and electronic records including incident reports, log book, and shelter attendance reports
Performs routine janitorial duties as required
Administers basic first aid and maintains applicable records.
Makes referrals to community agencies as needed.
Monitors and reports any facility issues including maintenance, cleanliness and pest control issues as per the Centre's procedure

Qualifications

Education and Experience:

Completion of Grade 10 or equivalent
Experience in a security position, combined with experience working with vulnerable populations preferably in a social service setting
Occupational First Aid Level 1 is preferred
Basic Security Training (BST) level 1 would be an asset.

Knowledge, Skills and Abilities:

Excellent conflict management and deescalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors
Ability to exercise excellent judgment and to do so independently when required
Willing and able to enforce policies, procedure and rules in a firm and compassionate manner
Understanding of and commitment to homeless populations who may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.
Excellent verbal communication skills
Excellent decisionmaking and problemsolving skills especially in volatile, disruptive and emergency situations

Record Checks

A Police Record Check is a requirement of the position. A clearance requires the absence of any criminal charges or convictions related to this position.

The City's COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time.

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