Print Mail Scan Production Professional - Vancouver, Canada - Xerox

Xerox
Xerox
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Summary:

The Service Delivery Site Lead role is a key services delivery operations position. The Service Delivery Site Lead will lead the daily on-site work functions for service delivery to specific clients.

Objective of the position is to drive superior customer service through participation and coordination, with on-site team (1-4 employees), of workflow and team activities to meet the contracted service levels.

Role will interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives.

The Service Delivery Site Lead has responsibility to support the implementation of the different profitability initiatives as well as coordinate deliverables & reporting internally and externally with the customer, account team and 3rd party providers.

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Responsibilities:

The Service Delivery Site Lead role is a key services delivery operations position. The Service Delivery Site Lead will lead the daily on-site work functions for service delivery to specific clients.

Objective of the position is to drive superior customer service through participation and coordination, with on-site team (1-4 employees), of workflow and team activities to meet the contracted service levels.

Role will interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives.


  • The Service Delivery Site Lead has responsibility to support the implementation of the different profitability initiatives as well as coordinate deliverables & reporting internally and externally with the customer, account team and 3rd party providers.


Qualifications:


  • High School Diploma or equivalent
  • Experience in a Customer Service environment (minimum 1 year)
  • Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)
  • Able to provide lead and guide peers and team members (i.e., work well with others)
  • Problem resolution and escalation management skills
  • Excellent verbal and written business communications.
  • Able to lift and move up to 50 pounds
  • Able to work with crossfunctional teams.
  • Able to work with mínimal supervision.
  • Ability to handle multiple tasks, organize, and work to scheduled delivery of output.
  • Experienced in coordinating workflows within high volume print production and mailroom operations to include complex environments (i.e., large volume locations, multiple shifts).
  • Able to provide leadership and support for accounts assigned while displaying a positive attitude.
  • Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)

Operational Soft Skills:


  • Planning, organizing, executing, and controlling skills
  • Ability to assess issues, define causes, and prioritize/execute solutions
  • Selfinitiative and results oriented while being a team player
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