Parts Advisor - Kitchener, Canada - Mercedes-Benz Kitchener Waterloo

Mercedes-Benz Kitchener Waterloo

Verified Company

Kitchener, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reports to:
Parts Manager

Summary

This position is responsible for the picking of parts and their delivery to internal customers and helping to maintain a clean and well stocked inventory.

Duties and Responsibilities

Assists with receiving goods, check and count items unloaded from the suppliers and report any discrepancies to management.
Assists all customers in selecting required parts ensuring optimum customer service.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Uses company vehicle to drop off or pick up parts from suppliers/customers.
Picks parts using picking ticket and deliver to technician's work bench.
Returns all parts from workshop that are not needed or required by technicians.
Retrieves and delivers tire packages to technicians.
Assists in labeling tire packages.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Locates out of stock parts from outside source and submits an emergency order, if necessary.
Follows up on back ordered parts.
Notifies the Service Advisor and the customer when special order parts have been received.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Verifies willcall and backorder files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, insurance estimates and specialorder parts.
Keeps orderly records of all repair orders, invoices, insurance estimates and specialorder parts.
Setsup orders for daily shipment, delivery or pickup.
Develops and maintains an efficient and current file and record management system both for electronic and paper correspondence and documents.
Maintains customer and company confidence by keeping information confidential and secure.
Maintains a positive working relationship with team members and management in a team environment.
Performs other duties as required by the Parts Manager to ensure the successful operation of the dealership.
Complies with company and department policies, procedures and standards.

Skills and Qualifications

Experience in automotive field.
12 years of working experience as a Shipper/Receiver or Parts Runner is an asset.
Valid Ontario Driver's License and a clean driver's abstract.
Aptitude for numbers.
Excellent interpersonal, communication (verbal & written English) and customer service skills.
Detail oriented and excellent organizational and multitasking skills.
Ability to work cohesively with employees and managers as part of a team.
Ability to work efficiently and effectively under pressure with simultaneous deadlines.
Ability to maintain confidentiality of pertinent data.
Must be able to lift and carry products weighting up to a maximum of 50lbs.