Clerk, Front Desk - Gander, Canada - CLAYTON HOSPITALITY INC
2 weeks ago
Description
Education:
No degree, certificate or diploma
- Experience: Will train
Work setting:
- Hospitality industry
- Hotel, motel, resort
Tasks:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wakeup calls
- Provide customer service
Computer and technology knowledge:
- Multiline switchboard
- Central reservation system (CRS)
- Internet
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Work under pressure
Personal suitability:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions:
- Are you available for shift or oncall work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Health benefits:
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 76 hours biweekly
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