People Experience Coordinator - Toronto, Canada - Dentalcorp Canada

Dentalcorp Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who you are

You are a service oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better.

You have a passion for exceeding employee expectations when it comes to answering employee questions or resolving issues. You love to improve processes to make the customer or end user experience even better.

You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Practices.

As an individual who is driven by excellence, you are eager to contribute the success of one of Canada's Best Managed companies.

This is a hybrid position based out of dentalcorp's Toronto Support Centre.

Reporting to the Manager, People Experience, you will be providing operational support for the newly created HR Shared Services Team (DC Connect).

Purpose of the Position

The People Experience Coordinator acts as the frontline to HR Services and uses knowledge management/case management tools and experience to provide first level inquiry management and resolution.
The People Experience Coordinator completes data and transaction processing and management for core processes where selfservice is not available (e.g., new hire onboarding, separations, employee data administration, etc.)
This role focuses on documenting, handling, and resolving HR customer inquiries, while focusing on service delivery, coordination with other HR team members, and continuous improvement

In this role, you will

Overall be responsible for inquiry resolution in an efficient and courteous manner, as well as dayto

- day transaction processing in case management system and HRIS system

Escalate / redirect contacts where guidance or clarification of policies and procedures as required
Document inquiries with accurate classification and resolution action
Provide support and guidance on workflow of direct access transactions based on policies and guidelines in cases where assistance is required
Flag where Knowledge Management systems need to be updated with content to help with future inquiry resolution and / or employee and manager direct access
Promote the customer experience and increase satisfaction through efficient and courteous service
Enter data and complete transactions as it relates to employee or master data, onboarding, compensation, employee separations, time entry, performance, compensation, and contingent worker support in appropriate systems
Collect completed and legislatively required documentation (electronic and/or paper) and ensure HR system data is complete and accurate
Implement process and content changes as directed by the Centres of Expertise
Audit completed transactions and data to ensure accuracy and follow up where required
Distribute reports as required to HR customers; share frequent custom reports as suggestions for standardized reports to HR systems team
Resolve data entry issues and employee data corrections as required
Consult programs, policies, and key documentation to resolve employee inquiries

What we're looking for

Undergraduate degree with a focus in Human Resources Management or a related field, or a combination of education, training and experience deemed equivalent
Minimum of 13 years' human resources experience
Analytical abilities to monitor service levels, performance, and metrics to inform course of action
Detailoriented to ensure completeness and quality of information entered into HR systems
Ability to adapt communication style to suit stakeholder and situation; ability to be patient, empathic, and persuasive
Actionorientation, to take initiative and execute tasks efficiently and effectively within service framework
Knowledge and experience across multiple HR domains to support inquiry resolution, and redirecting escalated and/or complex cases to the appropriate stakeholder group
Exposure to digital HR solutions to coach others in their use (i.e., selfservice and HRIS data entry)
Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with the People Experience team
Knowledge of applicable laws and legislations
Strong written communication skills to answer employee inquiries, write FAQs, or build project documentation to support continuous improvement

About dentalcorp

dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada.

Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth.

Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.