- Act as point of contact with new clients while assisting in discovery, gap analysis and solutions.
- Works collaboratively with clients and stakeholders to develop an implementation project plan.
- Leads regular progress meetings.
- Creation of the company shell in the payroll software ensuring that all relevant data is collected and entered.
- Identify, collect, and upload all relevant year-to-date values if any.
- Training, testing, and validation with the client before the first 'LIVE' payroll processing run.
- Audits the payroll system to ensure data integrity and accuracy.
- Determine the level of complexity of the new client payroll for distribution purposes.
- Process the client payrolls until it can be seamlessly transitioned to the Operations team.
- Assist in the development of streamlined data processes and recommend improvements where appropriate.
- Provide feedback to the Head of Implementation on the transition of new customers.
- Assist Management in developing audit procedures to ensure accuracy.
- Assist in the year-end process and perform special tasks as requested by Management.
- Post-secondary education or equivalent business experience
- 4 Years of work experience in a multiprovincial payroll environment or Payroll Processing Centre. Quebec payroll knowledge.
- Legislative compliance in all jurisdictions.
- Payroll Compliance Professional (formerly Payroll Compliance Practitioner) Certificate required.
- Payroll Leadership Professional (formerly Certified Payroll Management) Certificate and relevant work experience (Desired)
- Strong active listening skills and exceptional customer/partner service focus and approach
- Clear and professional communication and presentation skills (written and verbal)
- Strong organizational skills with proven ability to organize, multitask and effectively manage tight timelines and projects with strong follow up.
- Highly motivated independent thinker possessing an intrinsic passion for quality
- Ability to work in a changing environment while consistently achieving quality standards
- Proven ability to work and solve problems independently as well as within a team environment
Senior Payroll Implementation Analyst - Burlington, Canada - IRIS Software Group
Description
The role of a PSI Senior Implementation Specialist is critical in establishing the initial interaction with a new client/partner. The Implementation experience is the first measurable experience for PSI partners and clients, setting the tone for the daily boutique-managed services experience PSI Payroll Services Inc. provides.
The Implementation Specialist will work with the client/PSI Partner and the Implementation Team to ensure that clients new to PSI Payroll Services are set up in a timely and accurate way. They will provide guidance and assistance to collect and enter all required information while ensuring a seamless transition in the client's payroll process and output reporting requirements.
Responsibilities
Ideal Experience & Competencies that we're looking for