Collections Specialist - Richmond, Canada - Arrow Speed Controls Ltd.

Arrow Speed Controls Ltd.

Verified Company

Richmond, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What the position will be doing:

Responsible for resolving internal and external account queries, the Collections Specialist is expected to monitor client accounts and notify clients when payments become overdue. Overall responsibility for the collection of accounts receivables lies with the Collections Specialist.

Typical duties include:

Monitoring and maintaining uptodate records for customer accounts and reviewing accounts in arrears to ensure appropriate actions are taken
Properly document collections efforts and communication with customers
Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
Tracing and locating debtors to make payment arrangements
Recommending further action or discontinuation of service on occasions where payment is not forthcoming including liaising with the Sales department, as necessary
Attend biweekly meetings to update the progress of the collections
Working with internal parties, such as the sales department to run reports and provide invoices
Preparing reports related to Collections and Accounts Receivables
Set up clear guidelines for collections processes
Work with Collections Agencies, as required
Other accounting duties, as required

What we need from you:

Minimum 13 years of experience
Proven ability to practice effective customer service techniques, yet to be professionally assertive, as necessary
Experience working in an ERP system
Oracle NetSuite experience is considered an asset
Strong understanding of Collections workflows
Strong computer skills including Microsoft Office Suite (Outlook, Word, and Excel)
Strong administrative and organizational skills with ability to adjust and respond professionally to changing priorities and adhoc issues
Strong interpersonal and communication skills (both written as well as verbal) with the ability to communicate with all levels of the organization in a professional and competent manner
Able to adapt to change and learn new processes as the business evolves/develops
Proven ability to multitask, work well under pressure, handle high volumes, and prioritize workload to meet deadlines
Team player with positive attitude who takes initiative and has a strong work ethic

What we will give to you:

Competitive salary, experience dependent
Education and training funding opportunities
Social functions with team
Paid time off for personal wellness
Opportunities to move up with your career with Arrow

Arrow Speed Controls is committed to a diverse and inclusive workplace.

Arrow is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Job Types:
Full-time, Fixed term contract

Contract length: 6 months

Salary:
$55,000.00-$60,000.00 per year

Benefits: