Front Desk Manager - Saskatoon, Canada - Heritage Inn Hotel & Convention Centre

Heritage Inn Hotel & Convention Centre

Verified Company

Saskatoon, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsibilities:

Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming.
Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints effectively, and following hotel policies and procedures.
Monitor and maintain hotel room inventory and occupancy levels to ensure maximum revenue and profitability.
Ensure all guest information is accurate and uptodate in the hotel's reservation system.
Manage the hotel's checkin and checkout process, ensuring guests have a seamless and efficient experience.
Respond to guest feedback and reviews, and take appropriate action to address any concerns or issues.
Collaborate with other hotel departments, including housekeeping and maintenance, to ensure a seamless guest experience.
Monitor and manage the hotel's budget and expenses related to the front desk operations.
Stay uptodate with industry trends and developments to ensure the hotel is providing a competitive and highquality guest experience.

Requirements:

At least 2 years of experience in a front desk management role in the hospitality industry.
Excellent customer service skills and the ability to manage a team effectively.
Strong communication skills and the ability to handle guest inquiries and complaints with tact and diplomacy.
Knowledge of hotel reservation systems and front desk operations.
Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
Ability to work flexible hours, including evenings, weekends, and holidays.
Bachelor's degree in Hospitality Management or a related field is preferred or 24 years front desk and night audit experience.

We offer a competitive salary and benefits package, including health insurance, meal and room discounts, and opportunities for career growth and development.

If you are a motivated and experienced Front Desk Manager looking for a new challenge, we would love to hear from you.

Job Types:
Full-time, Permanent

Benefits: