Client Services Partner, Global Conferences - Surrey, Canada - Gartner

Gartner

Verified Company

Surrey, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description:

About this role:

The Client Services team members align themselves to the sales team to deliver value to clients and ensure they have the conviction to renew and grow their partnership with the Gartner conference business.

This is a critical role that drives client retention and builds a strong foundation for growth.

What you will do:

Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)
Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering
Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients
Partner with the Conference Sales Organization to drive satisfaction, account retention and growth
Cultivate and expand existing business relationships through frequent proactive client interactions to understand client's business, industry and mission critical priorities
Drive high client call activity to ensure timely onboarding and proactive service delivery preconference, onsite and postconference
Evaluate and track the client experience at every conference allowing for improved processes and actions
Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal
Understand account renewal plans and focus on services that will promote the plan objectives
Available to receive, interpret and react to client requests in a customer focused manner that overdelivers exceedingly high value

What you will need:

Passionate about service delivery and driven by client success
Strong business acumen and ability to persuade others
Ability to quickly identify and assess client needs and objectives
Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism
Highly organized with a strong attention to detail
Excellent written and verbal communication skills, including presentation skills
Ability to manage multiple deadlines, prioritize, and work under pressure
Ability to work independently and within a team
Proficiency in the MS Office suite and Gsuite
Willingness to travel in the future

Who are we?
Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities.

We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year.

We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.

Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1.

When you join our team, you'll have access to a vast array of benefits to help you live your life well.

These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities.

Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Job Requisition ID:73584