General Manager - Mississauga, Canada - SDA Building Services

Description

Reporting to the President, this role contributes to ensuring outstanding and quality services are delivered in keeping with SDA's high standards of performance.

Key Results and Activities

Demonstrates SDA's Mission and Values

Achieves performance that makes a difference through:

• Contributing to a positive and collaborative work environment
• Treating others with dignity, courtesy, and respect
• Encouraging and maintaining a friendly, fair, and creative work environment
• Respecting diversity, new ideas, and hard work

Manages and Develops Employees and Subcontractors

• Assigns team members to work locations in a fair way
• Establishes performance standards related to the delivery of Retail Janitorial Services
• Supervises and directs services delivered by vendors and their crews on behalf of SDA
• Ensures all team members receive all required training including all required SDA Policies and Procedures, Health and Safety, and product usage
• Ensures the safe and appropriate use of onsite equipment, such as the janitor cart system, burnishers, and autoscrubbers
• Provides ongoing performance feedback and coaching in support of service and individual success
• Provides performance management and disciplinary action when needed
• Works in partnership with HR to follow best practices

Champions Health and Safety
Fulfills the manager's responsibilities to ensure a healthy and safe workplace, including:

• Ensures appropriate health and safety policies and practices are established and implemented throughout all of SDA's work areas
• Takes all reasonable precautions to protect the health and safety of team members and the public
• Proactively identifies and resolves hazards that could lead to an unsafe workplace
• Conducts workplace inspections at least once per month to identify and evaluate hazards

Ensures all team members follow their responsibilities of the SDA Health & Safety Policies and Practices, including

• Using, wearing, and maintaining all required personal protective equipment and clothing
• Reporting any potential or actual danger, hazard, or infraction to their supervisor as soon as possible
• Reporting all incidents, accidents, workplace injuries or illnesses to their supervisor immediately

Follows SDA company vehicle and cellphone use policies and procedures


Achieves or exceeds customer satisfaction for retail janitorial clients

• Uses integrity and diplomacy to maintain excellent customer relationships
• Creates and implements new account startup plans to ensure success
• Ensures daytoday services are being consistently delivered to SDA's high standards within established timelines and scope of work
• Responds promptly to customer requests, concerns, and issues
• Identifies opportunities to provide additional services to existing customers
• Manages delivery of work orders, periodic work, and additional services
• Ensures all monthly quality control inspections are completed and issues are followed up for resolution
• Manages and monitors budgets for each client location to maintain deliverables and profitability
• Makes sure services meet all federal and provincial legislation requirements
• Collaborates with other management team members to develop new policies or procedures and evolve SDA services
• Partners with colleagues from Maintenance and Repair to increase the scope of services provided to current clients

Business Development

• Sustains and nurtures relationships with existing key clients
• Builds a pipeline of new business opportunities to achieve monthly, quarterly, and annual revenue goals
• Nurtures strategic relationships with prospective condo & retail clients
• Quotes new business at SDA target margins and obtains approvals from the President in advance of proposal presentation to prospective clients
• Drives revenue growth by pitching and securing new contracts with existing and new clients

Priority Management
Regular working hours for this role are Monday to Friday, with flexible use of time to support the business according to account requirements

As this is a management role, the General Manager - Retail Janitorial will:

• Stay aware of current or potential crises that may require situation-specific responses outside of regular working hours
• Use judgment to respond to phone calls or voice messages needing an immediate response due to a safety or emergency issue.

To prevent burnout, lieu time will be allocated when a high number of working hours occur outside of regular working hours.

This will be decided on a case-by-case basis.


Qualifications and Experience Needed to Succeed in this Role

• Previous commercial janitorial and property maintenance experience
• Familiarity with professional cleaning methods and products, including floor stripping, waxing and recoating methods for commercial buildings
• Able to train team members in the use of equipment such as autoscrubbers and propane burnishers
• Knowledge of th