Director, Commercial Lending Operations - Toronto, ON

Who we are: · Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financia ...

Job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners' growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada's leading alternative lending bank.

Home Trust: Home Trust Company has developed a track record of success as Canada's leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.

Join Home Trust as a Director, Commercial Lending Operations, reporting to VP, Commercial Specialized Financing, and be part of our talented and growing team

About the role:

We're looking for a strategic, operations-driven leader to support and strengthen our Commercial Underwriting and Lending business. As the Director, Commercial Lending, you will be a key partner in driving business transformation, executing and leading critical projects. You'll lead initiatives that promote process excellence and ensure compliance with regulatory and risk standards.

In addition:

• Lead and oversee special projects and strategic initiatives to drive operational improvements and support business transformation.
• Implement and adhere to ERM Independent Challenge and Internal Control Testing guidelines to support risk identification, assessment, and mitigation.
• Own service management, including onboarding, performance reviews, risk assessments, and compliance for business partners (agents, appraisers, consultants).
• Manage Panorays vendor security platform for InfoSec and Business Continuity monitoring.
• Maintain onboarding documents and track timelines in HomeVault.
• Oversee annual reviews and updates of Mortgage Participation & Servicing Agreements with servicers, legal, and regulators.
• Conduct regular Servicer relationship reviews and performance scorecards to identify risks such as AML and delinquencies.
• Collaborate with business unit Directors to manage and resolve audit and risk findings from ERM, compliance, and regulatory assessments.
• Lead commercial projects and business enablement initiatives, including new risk assessment tools (BERAT).
• Work cross-functionally to manage risk, reporting, and business roadmaps.
• Build and lead a high-performing team aligned with business goals.

What we're looking for:

• Authorized to work in Canada
• University degree in related area or discipline.
• 5 to 10 years of experience in commercial mortgage lending, lending products, underwriting, and people leadership.
• In depth understanding of commercial lending products, policies and guidelines with proven experience in project management, process improvement, and risk oversight

What you'll love about working here:

• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life's big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer

click here.

What you can expect - pay & process:

• Expected base salary range is $125,000 - $150,000 per year, plus the opportunity to earn an annual incentive bonus tied to performance.
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we'd like to hear from you Please submit your application and we'll contact you if you become selected for first stages of the interview process.

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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent