Bilingual Customer Service Representative - Toronto, Canada - Zurich Insurance

Zurich Insurance

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job SummaryZurich Insurance is a global insurance company with a specialty in life insurance, general insurance and travel insurance.

This role will sit in one of Zurich's subsidiary companies, World Travel Protection, which focuses on providing travel risk management and emergency assistance support.

World Travel Protection (WTP) is a leading travel assistance and Travel Risk Management (TRM), company.

WTP provides robust response solutions to logístical, security and medical emergencies for travellers based on its global reach and through its worldwide provider network.

Through this network, WTP is able to effectively resolve incidents inherent to international traveling.

Prevention is also at the forefront of WTP through a wide range of risks mitigation and security assistance solutions available to its clients to ensure that their resources are best utilised to anticipate crisis from occurring.

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Grow your Customer Service career:

Join a team that really cares about our customers:

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Enjoy a culture focused on results, allowing flexibility on when and where you work
World Travel Protection provides global travellers with specialist emergency assistance services when something goes wrong in their travels.

We operate 24 hours a day, seven days a week from our operation centres in Australia, Canada, the United Kingdom, and Malaysia, responding to the cries for help we receive from travellers across the globe.

Owned by Zurich, but with separately managed business entities, we can truly offer you a world of possibilities within assistance and insurance.

Get ready to do your best work and then some.

The World Travel Protection Customer Service Representative plays a vital role in the delivery and processing of routine and complex first reports of loss by various channels in order to provide timely service to internal and external customers.

A bit about the job:
Processing first notices of loss for more complex and/or dedicated accounts for commercial lines of business, via telephone and non-phone channels of work.
Handle claims involving general lawsuits (non Centers of Expertise lawsuits).
Interact with internal business partners in a professional, productive, and positive manner.
Interact with external business partners, including insured ́s and claimants, in a professional, productive, and positive manner.
Meet established departmental quality objectives.
Meet established departmental phone availability objectives.
Meet established departmental productivity objectives.
Develop a practical understanding of how processes and systems in own area of work relate to the management of risk and compliance.
Prepare documents, presentations and other materials to a clear brief, using established formats and standard software.
Other duties as assigned by Team Manager or other member of Management team.
A bit about you:
Required:
High School Diploma or Equivalent and No prior experience required in the Clerical Support area

OR- Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area

AND- 6 months of more of customer service experience

Bilingual French/English
Data entry experience

Preferred:

Bilingual French/English
6 or more months contact center experience
Detail oriented
Insurance industry knowledge
Experience with Microsoft Office
Strong verbal and written communication skills
Why Pick Us:
There's no one size fits all option when it comes to flexibility. It looks to us the same as it does to you so let us know how we can accommodate you.
We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner
We'll provide you with supportive management who have your back and want you to succeed
We'll support you to grow with unlimited learning opportunities

We respect who you are and thoroughly embrace diversity, so whatever walk of life you wander, you do you and come as you are we've got you

A future with Zurich

Now is the time to move forward and make a difference.

At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together.

As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience.

We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals.

Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business.

As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.

Be a part of the next evol