Representative, Customer Service - Ottawa, Canada - Definity Careers

Description

What can you expect in this role?

• Are you a service and sales-oriented team player? Do you excel when working with a great team in a supportive environment? If you answered yes, then we have just the opportunity for you
• Use your superior communication to assist customers in a way that they will understand
• Promote and describe our products and programs to our customers
• Achieve and maintain appropriate service levels
• Gather relevant information to process inquiries quickly and accurately
• Influence customer loyalty through professionalism and solidify relationships by following through on commitments
• Utilize effective sales closing techniques to achieve desired business growth

What do you bring to the role?

• Completed a university degree OR 2–3-year public college diploma OR CIP designation
• Proven success in a professional sales and customer service role
• Must already possess a General Insurance Agent's License
• Fluently bilingual in English and French is an asset
• Professional, friendly, and courteous in all interactions with both customers and co-workers
• You pride yourself on delivering the highest level of customer service
• You perform well in a fast-paced environment and remain calm under pressure
• You have good analytical and negotiating skills
• Not only are you comfortable with change, but you also welcome it
• You are proficient with computer software, including Microsoft Office suite
• Candidates can be selected for a junior or senior role depending on experience

** The hours of operation are 8:00 a.m. to 6:30 p.m. **