Customer Service Representative - Vaughan, Canada - Schure Sports Inc.

Schure Sports Inc.

Verified Company

Vaughan, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Karbon is designed and manufactured by Schure Sports - leaders in advancing quality products for winter sports since 1982. Schure Sports is a privately held, family-owned business based in Concord, Ontario, Canada. We are proud to support our longstanding family of staff in their outdoor endeavors, no matter the weather.

JOB SUMMARY

KEY DUTIES & RESPONSIBILITIES

Receive, process, and input orders into the system accurately
Must be patient and confident on the phone
Engage with retail customers daily and enhance the customer service experience
Manage and monitor special requirements of key accounts
Provide ongoing communication with Sales Reps and management
Build and maintain relationships with customers and sales reps
Place outbound calls to customers to proactively inform them of any delays/changes
Accept customer service overflow from Teams & Resorts
Adhere to Business Code of Ethics, policies, and procedures

KNOWLEDGE & SKILLS

Very strong interpersonal and communication skills (oral and written)
General computer proficiency
Working knowledge of MS Office (Word & Excel) is required
Ability to work independently and as part of a group
Ability to multitask and prioritize workload
Strong customer service focus and flexibility in dealing with diverse customer scenarios
Strong attention to detail and ability to process large amounts of information accurately
Bilingual (English/French) is an asset but not required

WORK EXPERIENCE - MINIMUM REQUIRED
2 years of experience in customer service

EDUCATION

Required:
High School/GED or equivalent

APPLICATION PROCESS

If you meet the requirements outlined above and are interested in exploring this exciting opportunity, please include your resume and cover letter stating why you would be a great fit for Karbon Customer Service (No phone calls will be accepted).

We thank all applicants for their interest but only those who are considered for an interview will be contacted.

Schedule: