General Manager - London, Canada - Aerosports Trampoline Parks, London. ON
2 weeks ago
Description
Responsibilities:
Please note, this is hands on job and person should be willing to work alongside all employees to achieve business objectives for a reputed trampoline park.
1) Overall Operations Management
- Assume responsibilities for the daytoday operations of the trampoline park.
- Implement and enforce policies and procedures to maintain a safe and enjoyable environment for guests and employees.
- Supervise and coordinate all activities, including trampoline areas, party rooms, and all other attractions.
2) Marketing and Sales:
- Conceptualize and implement effective marketing strategies to attract new customers and retain existing ones.
- Develop promotional events and partnerships to increase park visibility.
- Assume responsibility for the sales performance and implement strategies to achieve all revenue targets.
3) Staff Management:
- Recruit, train, and manage a team of staff members, including supervisors, front desk personnel, event coordinators, and maintenance staff.
- Conduct regular staff meetings, training sessions, and performance evaluations.
- Foster a positive and collaborative work environment, ensuring highest levels of employee morale and motivation.
- Create schedules and assign tasks to staff members.
4) Customer Service:
- Ensure exceptional customer service is consistently provided to all guests.
- Handle customer inquiries, concerns, and complaints in a professional and timely manner.
- Implement strategies to enhance the overall customer experience and encourage repeat business.
5) Financial Management:
- Develop and manage the trampoline park's budget, including revenue and expense forecasting.
- Monitor financial performance and implement costcontrol measures to maximize profitability.
- Oversee cash handling procedures and ensure accurate financial reporting.
6) Safety and Compliance:
- Implement and enforce safety protocols for both guests and staff.
- Ensure compliance with food safety regulations and maintain high standards of cleanliness and sanitation.
- Conduct regular safety inspections and maintain all documentation.
7) Facility Maintenance:
- Oversee the maintenance and cleanliness of the trampoline park.
- Coordinate with maintenance staff to ensure all equipment are in good working condition.
- Implement preventive maintenance programs to minimize downtime.
8) Inventory Management:
- Manage inventory levels for supplies, merchandise, and concessions.
- Implement systems to track inventory, reorder supplies, and minimize waste.
9) Event Coordination:
- Coordinate and oversee birthday parties, group events, and other special activities.
- Ensure efficient scheduling and execution of events.
Salary:
$50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (preferred)
Experience:
- Hospitality: 4 years (required)
Language:
- English (required)
Ability to Commute:
- London, ON N6J 2N4 (required)
Ability to Relocate:
- London, ON N6J 2N4: Relocate before starting work (required)
Work Location:
In person
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