Bilingual Customer Service Representative - Brantford, Canada - HOLSTEIN CANADA

HOLSTEIN CANADA

Verified Company

Brantford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HOLSTEIN CANADA is the largest dairy breed association in Canada, serving our membership of almost 10,000 active dairy producers since 1884. We are seeking a full-time
Bilingual Customer Service Representative to join our hybrid team in our Brantford office

We offer a flexible, respectful, inclusive environment with excellent work-life balance, opportunities for development, and the chance to participate in meaningful projects for Canadian Dairy industry.

Lead by a dynamic leadership team alongside a clear organizational strategy and a solid commitment to inclusivity and innovation, we are excited to be building a diverse and tech-friendly future.

As we are a not-for-profit organization, the salary for this position is within the non-profit side of mid-range.

We offset this by offering an impressive and robust benefit package which includes (but isn't limited to): extended group health benefits, 3 weeks of vacation to start, 2 weeks of paid personal days per calendar year, additional paid time off throughout the year and before long weekends in the summer, a company pension matching program, educational opportunities, wellness program with annual flexible spend, an annual company clothing allowance, and more All of this is in addition to our inclusive workplace practices, a strong commitment to work/life balance, a diverse team of colleagues, and an incredibly supportive Leadership team.

Join us in a collaborative environment where your expertise will make a significant impact.

As a
Bilingual Customer Service Representative, you'll be at the forefront of the organization and the main point of contact for members and customers who use Holstein Canada services Utilizing your excellent customer service skills, you will review and process registrations, answer questions and place orders.

You'll work diligently to ensure accuracy in all data entered into our customer and animal databases.

Responsibilities:

As a Bilingual Customer Service Representative, you will:

Contact customers to obtain or validate information
Answer inquiries concerning outstanding balances and customer requests
Enter data and records into the database with accuracy
Identify and rectify issues causing nonpayment (missing invoices/payments, expired credit cards, etc.)
Review and place customer orders; complete supporting paperwork
Update client account information including contact info, web accounts
Troubleshoot and provide support for customer web issues (e.g. login, registrations).
Enter show results and Veteran Breeder Award data
Participate in Call evaluation sessions to identify areas of improvements
Additional administrative duties as required (filing, documenting, etc)

Requirements:

12 years of experience within Customer Service or related role/background
Knowledge of the Holstein breed or prior experience within the dairy industry would be considered a very strong asset but is not required
Demonstrated ability to work with customers and to resolve questions and concerns in a respectful and professional manner
Proficiency with MS Office and willingness to learn new software
Demonstrated ability to patiently and creatively resolve customer concerns
Capable of working independently with a proactive mindset

Job Types:
Full-time, Permanent

Benefits: