Customer Service and Operations Specialist - Hamilton - Bewellkids

    Bewellkids
    Bewellkids Hamilton

    1 week ago

    Full time
    Description

    At BeWell Health Centres we're reimagining how care is delivered in Ontario — comprehensive, committed, and connected.

    We believe in treating the whole person, not just the diagnosis. Our interdisciplinary team includes psychotherapists, social workers, psychiatrists, and psychologists working collaboratively to provide evidence-informed, deeply human care.

    Here, you'll find the resources and support to do your best work — and the freedom to shape your clinical practice in a way that feels authentic to you.

    We're growing — thoughtfully — and looking for clinicians who bring expertise, curiosity, and genuine care to their work.

    About the Role


    Our Administrative Care Team is the first point of contact for patients and a key part of keeping our clinics running smoothly. This role can be based in Hamilton or Mississauga.

    You'll support daily clinic operations, patient intake, scheduling, and billing while delivering a professional experience. We're looking to connect with professionals who value operational efficiency.

    Key Responsibilities

    • Answer phones, emails, texts, and faxes promptly and professionally
    • Complete patient intake consultations and appointment booking
    • Optimize practitioner schedules, including coverage and changes
    • Manage billing and payments (direct billing/WSIB/HCAI experience is an asset)
    • Coordinate with insurers, medical offices, pharmacies, and external providers
    • Support office operations, supplies, and basic IT troubleshooting
    • Maintain a clean, organized, and professional clinic environment

    Performance Expectations

    • Timely response to patient communications
    • Accurate and efficient billing and documentation
    • Strong schedule utilization and rebooking rates
    • Intake conversion and patient retention
    • Consistent adherence to clinic protocols and service standards

    Qualifications

    • 2+ years in healthcare administration, clinic operations, or a similar role
    • Strong organization, attention to detail, and time-management skills
    • Professional, clear communication style
    • Ability to thrive in a fast-paced environment
    • Experience with EMRs (Jane App strongly preferred)
    • Proficiency in MS Office; CRM experience (e.g., HubSpot) is an asset
    • Flexibility to work evenings and weekends as needed

    Why JoinBeWell?

    • Collaboration & Support: Regular consultation, supervision, and team connection —you'llnever feel isolated in your work.
    • Clinical Growth: Ongoing professional development, leadership pathways, and opportunities to help shape new programs.

    Compensation


    BeWellHealth Centers offer a range of competitive compensation consistent with your level of credentialing. This role will be a permanent full-time role.


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