Manager of Clinic Services - Saskatoon, Canada - CBI Health

CBI Health

Verified Company

Saskatoon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manager of Clinic Services - Saskatoon (Erindale)
Our clients are at the heart of what we do.

The Manager of Clinic Services, reporting to the Area Manager, is accountable for creating an environment in the clinic that exemplifies CBI Health's purpose, values, and client promise.

Further, this role is crucial in the development of team members by effectively coaching, mentoring, and engaging clinical and non-clinical team members, while also building and deepening partnerships in the community that result in business growth.

The Manager of Clinic Services leads the clinic in delivering outstanding client experience, executing effective and efficient clinical programs, and ensuring successful attainment of clinical excellence and associated business outcomes; effective leadership of complex and acute care services including physical rehabilitation, occupational therapy, and mental health is the key to success in delivering this mandate.

This unique role has defined responsibilities for those in both clinical, or non-clinical positions.

As a clinician in the role of MCS, your responsibilities will also include providing access to care through you own service provision to acute and complex clients.

As an MCS (non-clinical) your focus will shift to contributing to a superior client experience, supporting associate duties that serve our clients, funders, and team members and achieving operational business excellence for the clinic or the local area clinics.

Take a look at what you'll do each day:

Foster and support clinic team with engagement in the community of local physicians and funders (WCB, Auto Insurance Adjusters and LTD); developing and nurturing relationships with stakeholders and organizations that refer patients to CBI Health
Provide input into clinic business decisions, service delivery models and developmental opportunities for team members that align with key strategic goals
Coach, mentor, develop and performance manage team members through consistent use of performance review process, ensuring all team members understand their key accountabilities, perform to the expected level and have access to training and development resources
Take an active role in onboarding activities of clinical and nonclinical team members to enhance creating a talentrich and highperforming team with a focus on excellence in client experience
Provide access to care through service provision (clinical) or contribute towards client experience and business initiatives of the clinic or the local area clinics (nonclinical)
Set and deliver on clinic goals that align with the key strategic priorities and implement service delivery models
Monitor client care and outcomes through file reviews with clinical team and review of clinical practice indicators; ensure compliance to client data collection
Lead the administrative team in schedule management to drive timely access to services and schedule discipline
Provide strong leadership through effective people management and engagement activities that create an environment which draws and retains highperforming talent who live the values of CBI Health
Deliver on service excellence by leading initiatives and ongoing attention to ensuring the clinic meets expected access and consistency of service delivery standards for all clinical services, while ensuring the team has the tools and training to deliver the best clinical outcomes
Organize resources to solve problems and make tough decisions, while functioning independently as well as part of a team
As a clinician in the MCS role, you create individualized care plans and coach clients through an evidence based treatment approach to ensure outcomes align with sustainable return to work/function
You'll accurately assess, communicate and provide handson treatment
As a nonclinician in the MCS role, you provide a personalized client experience through effective scheduling maximizing access to care, providing personalized interactions with clients, and problem solving and reducing friction for both clients and team members

Here's what you'll need to be successful:

A Bachelor of Science or Master of Science in Rehabilitation Science is an asset OR
holds equivalent education and/or industry experience:
Experience in a private clinic/rehab setting
Be resultsoriented, adaptable, well organized, and able to function independently
Possess sound written and verbal communication and multitasking skills
Be able to provide employee development and coaching
Be willing to further your skills through additional training
A registration in good standing with the regulatory body for your profession

What CBI Health can offer to you:
We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will pro