Medical Office Manager - Edmonton - Total Life, Inc.

    Total Life, Inc.
    Total Life, Inc. Edmonton

    1 week ago

    Default job background
    Description

    Telehealth Medical Office Manager

    We are seeking an experienced and organized leader to oversee the daily operations of our telehealth company. The ideal candidate will have a deep understanding of healthcare administration, strong leadership skills, and the ability to manage both staff and patient contact in a high-stress environment.

    This role is critical in ensuring our organization runs smoothly, efficiently, and in compliance with all relevant healthcare regulations.

    Key Responsibilities:

    • Operational Oversight: Supervise daily office operations, including coordination with client services and provider services teams.
    • Staff Management: Hire, train, schedule, and manage staff to ensure exceptional service delivery.
    • Compliance and Risk Management: Maintain and update records to ensure compliance with HIPAA and other privacy regulations, mitigating potential risks.
    • Billing and Coding: Oversee billing and coding processes to optimize revenue cycle management.
    • Credentialing and Insurance Relations: Liaise with insurance companies for credentialing enrollments and resolve billing issues in a timely manner.
    • Financial Management: Monitor office budgets, expenses, and financial performance; assist with payroll and vendor management to ensure fiscal responsibility.
    • Policies and Procedures: Develop, implement, and update office policies and procedures to maintain operational excellence.
    • Patient Engagement: Handle patient inquiries, complaints, and conflict resolution professionally, fostering positive relationships.

    Requirements:

    • Education: Bachelor's Degree
    • Experience: 3+ years of experience in healthcare office settings
    • Tech Savviness: Familiarity with CRM and EMR systems
    • Skillset: Strong organizational, time/project management, and communication skills
    • Leadership: Proven leadership experience
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