- Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Adjustment of property claims of moderate complexity.
- Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
- Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors.
- Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
- Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
- Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
- Understanding of Provincial and National Building Codes along with a solid understanding of residential and commercial construction terminology, techniques, and best practices.
- Demonstrating developing to proficient skills to review repair estimates, create narrative scopes and generate intermediate to senior level estimates using an estimating software system.
- Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
- Working in partnership with other claims staff in both an individual and team-oriented capacity including the handling of both task based and full handle files. Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- Ability to perform physical demands and requirements of the job, which may include climbing roofs; crawling into small spaces; carrying up to 50 pounds; working alone; working outside in all weather; driving for extended periods of time.
- Ability to work with a flexible work schedule including regular travel, which may include the need to work outside regular business hours.
- Valid driver license with acceptable driving record.
- 2+ years insurance adjusting or equivalent experience.
- Post-secondary degree is preferred
- Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements.
- Strong knowledge of property estimating software, Xactware knowledge preferred. Ability to interpret and quantify property damage estimates.
- Excellent communication skills; listening, written, and spoken.
- Excellent investigative and analytical skills.
- Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
- Excellent negotiation, decision making and critical thinking skills.
- Strong teamwork skills with the ability to collaborate with others.
-
Claims Adjuster
3 days ago
Xpera Calgary, Canada Full timeCompany: · ClaimsPro LPClaims Adjuster - Transportation Equipment & Cargo (Calgary, Alberta, Canada) The Transportation, Equipment & Cargo (TEC) Unit is seeking an experienced adjuster to join our growing team · Our TEC unit is a dedicated team of experienced professionals offer ...
-
Claims Adjuster 3
2 weeks ago
Wawanesa Insurance Calgary, CanadaJob Overview · The Claims Adjuster 3, Casualty contributes to Wawanesa's goal of delivering an exceptional and consistent claims experience through proactive and fair investigation, evaluation, negotiation and settlement of high complexity and large loss casualty claims. This ro ...
-
Claims Adjuster 1
1 week ago
Wawanesa Insurance Calgary, CanadaJob Overview · The Claims Adjuster 1, Casualty contributes to Wawanesa's goal of delivering an exceptional and consistent claims experience through proactive and fair investigation, evaluation, negotiation, and settlement of minor to moderate casualty claims. This role is respon ...
-
Property Claims Adjuster
1 week ago
Xpera Calgary, Canada Full timeCompany: · ClaimsPro LPProperty Claims Adjuster (Calgary) We are currently looking to add an Intermediate Property Adjuster to our Calgary Branch team. Depending on the level of experience and area of expertise, the successful candidate will be responsible for the investigation ...
-
Automobile Claims Adjuster
3 weeks ago
Alberta Motor Association Calgary, Canada Regular Full timeAMA · YOU'RE ALL ABOUT going THAT extra MILE · TO help OTHERS · Posted: · Closing: Until Filled · Location: Edmonton · How many times have people said to you "you're such a good listener?" Or, "I knew I could count on you." In fact, the only thing you love more than providi ...
-
Claims Adjuster
1 week ago
ClaimsPro LP Calgary, CanadaCompany: · ClaimsPro LP · Claims Adjuster - Property (Calgary, AB, Canada) · We are currently looking to add a Property Adjuster to our team · This will be a Hybrid/Remote environment. · Why join ClaimsPro? We are proud of our people and it shows: · - You will be part of a team o ...
-
Claims Adjuster
2 weeks ago
Kernaghan Adjusters Calgary, Canada**JOB DESCRIPTION** · - Reporting to the Alberta Regional Manager · - Attending or investigating claims on behalf of our principals to: assess damages, create scopes of repair, interview claimants and witnesses and create scene diagrams · - Reviewing policy wordings to determine ...
-
CA- Auto Claims Adjuster
6 days ago
Crawford & Company Alberta, CanadaPosition Summary · We are currently recruiting for a Auto Claims Adjuster to join our claims adjusting team in Alberta, Canada. · At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the ...
-
Claims Adjuster, Casualty and Litigation
6 days ago
Northbridge Financial Corporation Calgary, Canada Full timeWhen our clients have been accused of doing something wrong, our Casualty Claims Adjusters are there to help save the day. With a focus on Auto BI and CGL claims, they are responsible for providing efficient and prompt investigation, assessing coverage and liability, while workin ...
-
Claims Adjuster, Casualty and Litigation
2 days ago
Northbridge Financial Corporation Calgary, Canada Temps pleinWhen our clients have been accused of doing something wrong, our Casualty Claims Adjusters are there to help save the day. With a focus on Auto BI and CGL claims, they are responsible for providing efficient and prompt investigation, assessing coverage and liability, while workin ...
-
Insurance Claims Adjuster
2 weeks ago
Coast Claims Service Ltd Calgary, CanadaCoast Claims Insurance Services is a premier firm in the insurance industry, and we are currently seeking skilled Insurance Claims Adjusters to strengthen our dynamic team in various locations across Alberta. This unique opportunity will allow you to expand your professional hori ...
-
Telephone Claims Adjuster
3 weeks ago
Peace Hills Insurance Calgary, CanadaWe currently have an opening for a Telephone Adjuster in Calgary. This role involves investigating, evaluating, negotiating, and settling claims arising under the policy. More specifically, the responsibilities would include the following: · **Primary Duties and Responsibilities* ...
-
CA- Multi-Lines Claims Adjuster
5 days ago
Crawford & Company Calgary, CanadaPosition Summary · We are currently recruiting for a Multi-lines Claims Adjuster to join our team in Calgary, Alberta, Canada. · Responsibilities · Evaluates property (commercial and residential) and casualty claims through loss investigation and negotiates settlements in ac ...
-
Casualty Claims Adjuster
1 month ago
Intact Calgary, Canada Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts. · Feel empowered to learn and ...
-
Property Field Adjusters
1 week ago
Aviva Calgary, CanadaIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. · We are currently hiring for Property Field Adjusters to join our Field Claims team. This role will be home b ...
-
Junior Property Adjuster
1 week ago
Xpera Calgary, Canada Full timeCompany: · ClaimsPro LPJunior Property Adjuster - (Calgary) We are currently looking to add a Junior Property Adjuster to our Calgary Branch team. Depending on the level of experience and area of expertise, the successful candidate will be responsible for the investigation and ...
-
Senior Property Desktop Adjuster, Full-Time
3 weeks ago
Xpera Calgary, Canada Temps pleinCompany: · IndemniProSenior Property Desktop Adjuster, Full-Time (Remote) Role Summary · We are currently looking to add a Senior Desk only Property Adjuster to our Alberta team Must be able to immediately qualify for at least a level 1 adjuster license in AB. The Independent ...
-
Auto Bodily Injury Senior Technical Specialist
3 weeks ago
570 The Dominion of Canada General Calgary, Canada Full timeWho Are We? · Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be ...
-
Crop Adjuster Provincial Hire
5 days ago
AFSC Alberta, CanadaCrop Adjuster Provincial Hire · Alberta, Canada Req #382 Tuesday, February 13, At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our ...
-
Field Adjuster
2 weeks ago
Intact Financial Corporation Calgary, Canada Full timeJOB DESCRIPTION Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts. · Feel empowe ...
Field Claims Adjuster - Calgary, Canada - Wawanesa Insurance
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Overview
The Field Claims Adjuster, Property contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of moderate to high complexity property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion. Daily travel is required
Job Responsibilities
Qualifications
#LI-HYBRID #LI-AH1
Wawanesa is proud to be one of , a in Canada and a in Canada recognizing an exceptional place to workDiversity, Equity & Inclusion
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process.