Team Lead - Newmarket, Canada - Conspiracy Comics

Conspiracy Comics

Verified Company

Newmarket, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the role
The Team Lead assists in the operational functions of the store and motivates the team to meet sales goals. The Team lead reports directly to the Store Manager and provides leadership and support when the manager is unavailable. We're a long time family business with deep roots in the community but also with an eye to expansion and we need your help Lots of room for career expansion, the harder you work the further you can go

Responsibilities:

Expectations

Open availability, able to work weekends especially sunday
5 days a week
Cover store as needed

Visual

Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times

Store Duties

Represent the Conspiracy Comics brand in a positive and passionate manner
Ensure compliance of all cash handling standards;
Provide customerfocused service
Train, develop, and coach team members;
Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties
Support the Store Manager in managing the day to day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
Support the Store Manager with the recruitment, training, development and succession of highperforming, resultsdriven Team Members
Support store manager in ensuring there is adequate change and small bills on hand for the week in the till
Ensure backroom is organize and clean at all times to facilitate daily restocks
Cover the sales floor and ensure that all areas are up to visual standards
Process retail sales transactions, close out the register and communicate any shortages or overages to manager
Perform and delegate task to staff members to ensure store daily task are being done in the absence of Store Manager
Comfortable opening and closing the store as needed on your own
Able to process exchanges, store credit, & returns

- keep an eye out for potential risk for shrinkage.

Achieving established goals.
Superior product knowledge.
Introducing promotions and opportunities to customers.
Being knowledgeable of any company policies and procedures and ensuring your Team is knowledgeable in these policies and procedures
Crossselling products to increase purchase amounts.
Effectively use the POS System to search for items, transfer items, and better help customers
Provide customerfocused service

; welcome customers and help resolve customer queries and complaints; ensure all team members, uphold the customer service standard

Help ensure zoning plan is being met in the absence of the Store Manager
Other task assigned by Store Manager
Previous experience working in a retail environment though other customer service experience is also an asset. If you love Comics, Anime, Games and pop culture in general, you're in the right place
Superpowers in providing customer service and selling
A High School Diploma or GED equivalent
Exemplary collaboration and communication skills, as well as Captain Americalike leadership
Able to stand and walk around during scheduled hours, reaching for merchandise using a ladder, step stool and pole. You'll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds
Weekend availability preferred
Ability to drive and your own vehicle would also be an asset as you may be required to work different locations