Information Technology - Winnipeg, Canada - IRCOM (Immigrant & Refugee Community Organization of Manitoba)

IRCOM (Immigrant & Refugee Community Organization of Manitoba)

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

INFORMATION TECHNOLOGY (I.T.) SUPPORT SPECIALIST

Full-time, Term (Parental Leave) position

WHAT IRCOM OFFERS:

A warm, fun and supportive work community
An incredibly diverse workplace that is committed to staff wellness and inclusion
A staff team that is passionate and committed in supporting settlement of newcomer families
An innercity organization committed to Truth and Reconciliation
A familyfriendly organization with a comprehensive benefits package
A place where you can make a difference and feel the rewards of your work on a daily basis

CANDIDATE PROFILE:
The I.T. Support Specialist

Excels at completing administrative and technical tasks
Ensures that IRCOM's technology resources, systems and service providers work together seamlessly in support of daily programs and operations.
Combines IT training and experience, problemsolving skills, an impeccable record of trust with confidential information, and a passion for serving newcomers to Canada.
Is a continuous learner and multitasker, able to leverage the skills and resources of external managed service provider
Understands the unique needs of programs and staff across multiple sites,
Is able to develop strategies and training approaches that enhance IRCOM's digital data management capacity.

POSITION PURPOSE AND SUMMARY:
The I.T.

Support Specialist ensures that all technology resources, service providers and systems at IRCOM work together seamlessly in support of current and future program and operational needs.

This individual will exhibit and uphold IRCOM's core values of integration, diversity, advocacy and empowerment, and they will work in a way that is people-centered, holistic and partnership based.

Guided by the vision, mission, and values of the Immigrant and Refugee Community Organization of Manitoba Inc., the I.T.

Support Specialist provides support to the entire staff team by:

Coordinating provision of I.T. Resources and Services
Oversee IRCOM Technology Library Program in coordination with programs
Manage software and hardware needs
Communicating and building capacity of program teams
Database introduction, and
Team and interdepartmental Support

With the supervision and support of the Office Manager, the I.T.

Support Specialist will fulfill the following:
DUTIES AND RESPONSIBILITIES Coordinate Provision of I.T. Resources and Services (25%)

Ensure telecom systems, business machines, computer and other technology is operational
Plan, manage and evaluate I.T. and electronic data transmission and storage operations
Coordinate and leverage services and expertise of Managed Services Provider (MSP)
Keep large I.T. environment updates and projects running smoothly, ontime, and within budget
Identify problematic areas and implement strategic solutions in time
Serve as primary liaison with all I.T. hardware, software and telecom providers
Monitor service tickets regularly and escalate support and problem solve as needed
Flag challenges with IT systems and assess their effectiveness, user friendliness, and staff uptake
Review/request reports from service providers to ensure systems and resources are effective and secure
Develop and regularly update I.T. policies and procedures related to usage, access, evergreening, data storage, training and security
Assist managers with onboarding and offboarding staff and their I.T. needs
Orient new staff to IRCOM's IT communication resources, policies and processes as needed
Serve on and Coordinate the IRCOM I.T. Governance Committee

Oversee Technology (Tech) Library Program (20%)

Monitor, support and evaluate deployment of Tech library by programs
Prepare and distribute loaner technology hardware to tenants and program participants families in collaboration with IRCOM program staff
Support participants with basic I.T. support while using Tech Library units
Connect with supplier for hardware warranty support as needed
Wipe and reset loaner laptops upon return and prepare them for new loans
Assist programs with participant checkins as needed

Database data input and implementation (20%)

Create robust training programs/guides for onboarding new IRCOM staff to CRM database
Liaise with software developers regarding ongoing bugs and glitches, or upcoming/new sections in development as approved by Management Team
Assist Management Team with implementation of any new modules in CRM database
Act as the first point of contact internally for questions and concerns about the CRM database

Hardware/Software Management (15%)

Assist Procurement Specialist in maintaining an updated I.T asset database and track changes for user hardware, software, licenses distribution lists and network access and permissions in collaboration with MSP
Prepare annual I.T. roadmap and related budget in collaboration with I.T. Committee and MSP
Regularly update Procurement Specialist with I.T. purchasing and contract needs and details
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