User Support Technician - Mississauga, Canada - XIT SOLUTIONS CANADA INC.

XIT SOLUTIONS CANADA INC.
XIT SOLUTIONS CANADA INC.
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Education:
Bachelor's degree

  • Experience: 2 years to less than 3 years

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties

Computer and technology knowledge:


  • JavaOS
  • Word processing software
  • MS Office
  • MS Windows
  • Spreadsheet
  • TCP/IP
  • Wireless networks

Work conditions and physical capabilities:


  • Work under pressure
  • Attention to detail

Personal suitability:


  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Team player

Screening questions:


  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week
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