Club Manager - Vancouver, Canada - Canadian International Dragon Boat Festival Society

Canadian International Dragon Boat Festival Society

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Club Manager

Reports to:
Development, Marketing, and Operations Director

Type:
Permanent, Year Round Full Time

Closing Date:
January 15, 2023

Community, culture, and competition. All in one boat. The Canadian International Dragon Boat Festival Society (dba Dragon Boat BC) is the non-profit producer of North America's flagship dragon boat festival, the Concord Pacific Dragon Boat Festival, and runs Dragon Zone Paddling Club. The Society also produces a series of races, cultural programming, and community initiatives centred around the traditional Chinese sport of dragon boat. Through its All Access and youth programs, supported by the Milton K. Wong Legacy Project, the Society makes paddling experiences accessible regardless of any barriers to participation.

Job Summary

The Club Manager will develop and implement an operational and strategic plan that adheres to an assigned budget and staffing requirements.

They will regularly review and update all club policies and procedures as well as identify and provide solutions to potential risks that may arise.

This role will ensure that all staff and clients of the club have a positive experience in a safe and enjoyable environment, with the ultimate responsibility of increasing the Society's operational efficiency.

Key Responsibilities

Staff Oversight:

Support a large team within a timesensitive and demanding environment, including conflict resolution
Oversee interviewing, hiring, scheduling, training, and feedback/evaluation of dock staff
Train dock staff to advance to supervisory roles through setup and implementation of career development plans
Facilitate training during staff onboarding, additional followup sessions, and ongoing staff training
Regularly review and edit training processes for all staff working on the docks
As required, working at the Society's facilities to ensure ongoing operations and customer service

Club Oversight:

Develop strategic and operational objectives and implement processes to pursue them
Manage timely data collection to update operations metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service
Anticipate and identify operational and tactical risks and provide strategic solutions
Review and update club policies and procedures as required
Ensure schedules, regulatory, and safety standards are created and adhered to, and implement updates and changes as necessary
Coordinate with program staff and other departments to organize programming that adheres to club rules and policies, insurance/waiver requirements, and overall program structure
Conduct budget reviews
Ensure implementation of website updates and overall site and backend maintenance
Serve as a point of contact for customer inquiries and address customer needs in a timely manner
As required, working at the Society's facilities to ensure ongoing operations and customer service

Event Production:

Liaise with the Race Management team to plan and organize facility and equipment usage for event preparation and operations
Work with the Society's production team to facilitate event delivery and overlay on internal and external events that require club equipment

Skills/Experience

5+ years proven experience in an operational and management capacity is required. Applicants with a bachelor's degree in operations management, business administration, or related field are highly encouraged to apply. Applicants with relevant previous work experience in a supervisory capacity for program development and delivery are also highly encouraged to apply.
Prior work experience in a recreation/sport and/or nonprofit/charity environment preferred.
Prior experience with cultural communities and community events is a strong asset. Multilingualism is a strong asset.
Proficient knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint), Wordpress, social media channels, and other standard office digital software is expected.
Full driver's license and valid first aid certification required; pleasure craft operator license, forklift or other heavy machinery training, or trailer experience is an asset.

Salary:
$65,000 - $80,000 depending on experience

Benefits

Benefits including extended healthcare, dental, prescription drug coverage, long term disability, and life insurance
3 weeks vacation per year

Application Details

Include a resume and cover letter highlighting your previous relevant experience
The _Canadian International Dragon Boat Festival Society's_ _work primarily takes place on the traditional, ancestral, and unceded lands and waters of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) nations._

Job Types:
Full-time, Permanent

Salary:
$65,000.00-$80,000.00 per year

Schedule: