No more applications are being accepted for this job
- Handle incoming calls and emails from existing customers or interested leads
- Work with onboarding customers from start to finish
- Data entry using Excel and our website
- Collating and sorting of papers and envelopes
- Prepare parcels and arrange for shipping
- Effectively facilitate training sessions for customers in group settings, typically up to 15 people
- Handle customer inquiries with care and respect to provide appropriate solutions and alternatives within acceptable time frames
- Follow up to ensure resolution to customer inquiries
- Maintain and file records of customer interactions, inquiries and outcomes by regularly updating the customer relationship manager tool (CRM)
- Identify service and product improvements by remaining current on industry trends and market activities
- Prepare sales reports by collecting, analyzing, and summarizing information
- Attend our booth at industry-related events in North America
- May be required to come into the office once a week
- 10+ Years of Property Management Experience within large commercial or industrial properties
- Strong communication and active listening skills
- Demonstrated problem-solving and critical thinking skills
- Ability to work both independently and in a team environment
- Ability to prioritize, meet project deadlines and manage time efficiently
- Positive, can-do attitude with demonstrated signs of initiative
- A high degree of organization and preparedness
- Familiarity using Excel, Word, PowerPoint, smartphones
- Ability to clearly communicate, in writing and verbally, with all project stakeholders
- Valid Ontario G-class driver's license and suitable vehicle
- Suitable space, furniture, and conditions to work from home with minimal distraction
- Criminal and Citizen check may be required for some customers
Account Success Associate - Toronto, Canada - Non-Disclosed
Description
We're expanding our team We are looking for a dedicated, motivated, and organized individual to proudly represent our software company as an Account Success Associate.
The pay range for the one-year contract position is $70-$80k with the opportunity to roll into a full-time employee ranging from $80-90k.
If you genuinely care about helping others and love to problem-solve, please apply today
Wage: $35-40/hour
Location: Toronto, Ontario
Responsibilities would include but are not limited to the following:
Qualifications: