Front Desk Clerk, Hotel - Victoria, Canada - Cherry Tree Inn
2 weeks ago
Description
Education:
Secondary (high) school graduation certificate
- Experience: Experience an asset
Work setting:
- Hotel, motel, resort
Tasks:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wakeup calls
- Provide customer service
Work conditions and physical capabilities:
- Attention to detail
- Fastpaced environment
- Overtime required
- Standing for extended periods
- Work under pressure
Personal suitability:
- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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