- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
- Leads specific team while assisting with meeting or exceeding property goals.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.
- Sets clear expectations, with the General Manager, for the team.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Schedules the team against guest and hours/occupied room goals.
- Monitors compliance with standards and procedures.
- Performs hourly job functions as needed.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies all team members meet or exceed all hospitality requirements.
- Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Interviews and assists in making hiring decisions.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
-
Operations Manager, Squamish
2 weeks ago
Capilano University Whistler, Canada Regular Full timePosting Details · Posting Summary Competition Number S181179P Position Title Operations Manager, Squamish Position Number A99791 Employee Group Administrator Position Status Regular Full-Time Start Date End Date (if applicable) Department Squamish Additional Notes Travel will b ...
-
Manager/Assistant Manager, Operations
2 weeks ago
Gap Inc. Whistler, BC, CanadaIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all a ...
-
Marriott International Whistler, Canada Full timeJOB SUMMARY · Assists in executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performanc ...
-
Operations Manager
3 weeks ago
Nita Lake Lodge Whistler, CanadaJoin our team at Nita Lake Lodge Resort & Spa as the Operations Manager - Hospitality & Guest Experience · We are seeking a dynamic and experienced leader to redefine and enhance our guest experience portfolio. This individual will have a hands-on approach to leading the Guest Se ...
-
Operations Manager
4 days ago
Latour Hotels And Resorts Inc Whistler, Canada**What's in it for you?** LaTour Group Management Canada, Inc. (LTC), is now hiring for a full-time Operations Manager for our managed locations in Whistler, BC LTC offers an abundant benefits package after 90 days of full-time employment. · The Operations Manager coordinates the ...
-
Operations Manager
3 weeks ago
Whistler Platinum Whistler, CanadaHousekeeping Manager · Full Time, Year-Round · Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management, and guests with exceptional accommodation, vacation planning, and perso ...
-
Operations Manager
2 weeks ago
Blackcomb Snowmobile Whistler, CanadaBlackcomb Snowmobile, Dog sled, Fondue, Snowshoe, Snowcoach and Whistler ATV has been offering world class tours since 1991. · We are a well-established Adventure Tourism business looking for someone to join our operations team. The operations manager will report directly to the ...
-
Operations Manager
1 week ago
Whistler Platinum Whistler, CanadaOperations Manager - Guest Services · Full-Time Year-round · Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivalled property management and guests with exceptional accommodation, vacation plann ...
-
Marriott Whistler, BC, Canada $52,000 - $67,000Rooms & Guest Services Operations · Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada · Full-Time · Located Remotely? · Relocation? · Management JOB SUMMARY · Assists in executing all operations in two departments (Front Office and Food and Beverage/ ...
-
Marriott International Whistler, BC, Canada $52,000 - $67,000JOB SUMMARY · Assists in executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performanc ...
-
Marriott International, Inc. Whistler, BC, Canada $52,000 - $67,000Job Category Rooms & Guest Services Operations · Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? Relocation? Position Type Management · Assists in executing all operations in two depart ...
-
Marriott Whistler, CanadaJob Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Assists in executi ...
-
Marriott International, Inc. Whistler, BC, Canada $52,000 - $67,000Job Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Assi ...
-
Marriott Whistler, CanadaJob Number · Job Category Rooms & Guest Services Operations · Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Assists in execut ...
-
Marriott International Whistler, BC, Canada $52,000 - $67,000Assists in executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the depart ...
-
Hotel Operations Manager
2 weeks ago
The Executive Inn at Whistler Village & Mountain Side Hotel Whistler, Canada**About us** · **Executive Hotels and Resorts** prides itself in operating all its owned hotels under its own brand, reservation and marketing. As owners of the brand, we are able to control our own destiny and compete as a nimble, entrepreneurial organization. Having our employe ...
-
Assistant Rooms Operations Manager
4 days ago
Marriott International, Inc Whistler, Canada**Additional Information** Housekeeping focused. · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **R ...
-
Technical Training Specialist
3 weeks ago
Woodfibre Management Ltd Squamish, Canada Full timeProject · The Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia. It involves the construction and operation of a liquefied natural gas (LNG) export facility on the previous Woodfibre pulp mill site, which would have a storage capacit ...
-
Chief Operating Officer
4 days ago
RESERVE WINTER Whistler, CanadaThe Expedia of Winter Sport & travel. · The first e-commerce & booking ecosystem for 130 million skiers worldwide. · Company Description · SNOWGROUP is a unique online winter resort travel company that houses three distinctive brands: , SnowClub, and Each brand offers unique pr ...
-
Shift Superintendent
3 weeks ago
Woodfibre Management Ltd Squamish, Canada Full timeProject · The Woodfibre LNG Project is located approximately 7 km west-southwest of Squamish, British Columbia. It involves the construction and operation of a liquefied natural gas (LNG) export facility on the previous Woodfibre pulp mill site, which would have a storage capacit ...
Senior Rooms Operations Manager - Whistler, Canada - Marriott International
![Marriott International background](https://contents.bebee.com/companies/ca/marriott-international/background-clwqk.png)
Description
Job NumberJob Category Rooms & Guest Services Operations
Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
Leading Room Operations Team
Managing Property Rooms Operations Function(s)
Providing Exceptional Customer Service
Managing Profitability
Conducting Human Resources Activities
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants:
Delta Hotels Whistler Village Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.
If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request.
Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.
At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important.
With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world.
If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott.
In joining Delta Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.