System Administrator - Calgary, Canada - Wise Tech Corp.
Wise Tech Corp.
Calgary, Canada
Verified Company
1 week ago
Description
WiseTech Corp. , Calgary based growing MSP offering a full line up of solutions ranging from Hardware and Software support, Cloud IT Services to VoIP communications.
We are seeking an experienced System Administrator
What Are the Responsibilities?
- Perform remote and onsite troubleshooting of hardware, software, and networking issues for various clients
- Windows servers deployments, upgrades, and migrations
- Provide daytoday L3 support and Assist level 1/2 technicians with any tech support issues requiring assistance
- Deployments and implementations of VoIP systems
- Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA.
- Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
- Providing Network Operations Centre (NOC) Support.
- Be the technical lead on Project work, with the ability to project manage and coordinate efforts with rest of the team and our clients
- Other duties as assigned as assigned by upper management.
- Typical business Hours are from 8AM 6PM, Mon
- Fri, with afterhours work and oncall required
What Are the Technical Requirements?
- Minimum 3 years of IT Support L3 experience
- MSP or IT Industry L1 / L2 support 5 years
- Networking experience including enterprisegrade firewalls, Layer2 and 3 switching, VLANs and VPN appliances
- Experience with Microsoft Exchange, Office 365, Gmail including implementation and migration to cloud.
- Extensive experience with Microsoft server environments, including Active Directory, DNS/DHCP, PowerShell and GPO.
- Extensive Experience with virtualization platforms including VMware, Hyper-V and PROXMOX
- Experience with VoIP including FreePBX, Asterisk, Cisco UC, etc.
- Experience with Remote Control Software such as RDC or ScreenConnect
- Experience with cloud platforms including as Azure and Amazon Web Services (AWS)
- Experience with Enterprise class Remote Monitoring and Management (RMM & PSA) tools
- Experience with backup software including Acronis, Datto, WSB, etc.
- Postsecondary education in Computer Science / Information Technology or 2year diploma within IT field
What Would Be Some Bonus Items?
- Certifications in Cisco, Microsoft and CompTIA would be an asset
- Experience with installing, configuring, administering, and troubleshooting Linux
- Prior experience with a Managed Services Provider (MSP)
Why Us:
- An amazing leadership team committed to your growth and development
- Investment into your learning and growth
Conditions of Employment:
- Ability to work outside of typical hours (M-F, 85) as needed.
Job Types:
Full-time, Permanent
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Calgary, AB T2X 1S3: reliably commute or plan to relocate before starting work (required)
Experience:
System Administration: 3 years (required)
Work Location:
In person