Front Office Supervisor - Edmonton, Canada - Coast Hotels

Coast Hotels

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions.

Responsibilities:

Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary
Supervises front desk operations and handles administrative duties such as, performing checkin and checkout of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and storing luggage
Reviews daily arrivals list and checks VIP notes and other special guest requests
Monitors the quality of work and provides feedback on the degree to which operational standards are met
Communicates goals to others, including team members, other Leaders, etc
Reviews departmental plan and performance on a quarterly basis to identify areas for improvement that would contribute to enhanced business performance and to identify opportunities that would support business growth
Other duties as required

Skills/Knowledge/Experience:

13 years of related experience in the hospitality industry
Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
Excellent communication (written, oral English and listening), and customer service skills
Ability to lead and motivate others
Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area
Aware of and understands how all areas of the business interact and how own area impacts and is impacted by other areas
Experience dealing with fastpaced customerservice environments
Exemplifies Coast's core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends, holidays and some overnights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST