Csr - Customer Service Representative - Langley, Canada - Composites One
2 weeks ago
Description
Composites One LLC is the leading supplier of essential materials for Wind Energy, Aerospace, Defense, Consumer Recreation and Construction Composites Manufacturing.
We have a global presence and operate 44 North American distribution centers.As a family business, for over 60 years we have had a culture that treats each Team Member with respect and offers opportunities for growth and personal success.
Are you ready for a rewarding career?We are searching for a Customer Service Representative to join our growing Operations
Team
As a
Customer Service Representative you will serve as a primary customer contact and deliver Stellar customer care through accurate order entry, problem resolution and organizational support.
You will also be responsible for maintaining customer accounts, coordinating communication between the customer, Sales Team, Supply Chain Team and other internal staff, to maintain a high level of customer satisfaction.
How will you impact our organization as an Customer Service Representative on a daily basis?
- Confirm weekly customer orders.
- Promote new and existing products to customers.
- Provide price quotes on products.
- Maintain customer accounts and resolve customer issues.
- Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction.
- Perform other duties such as: Invoicing, Process credit card orders, Obtain proof of delivery, Sort and distribute incoming mail, Review and prepare outgoing mail, File invoices.
Required Skills and Qualifications:
- A minimum of three years experience in a nonretail customer service environment.
- High School Diploma or equivalent required; Associates or Bachelor's degree preferred.
- Experience in a business to business account support and distribution role strongly preferred.
- Ability to effectively prioritize and manage multiple tasks.
- Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.
- Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with mínimal assistance.
- Able to travel to the U.S.
- Ability to travel for training and relationshipbuilding (10%).
Salary:
$23.00-$25.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location:
In person
