Supervisor - Vancouver, Canada - Bellami Hair

Description

A supervisor is responsible for ensuring exceptional customer experience in both the sales floor and salon.

This position is responsible for management alongside the store manager of in-store operational responsibilities while complying with company policies and procedures.

Provide training and ongoing development for the in-store team.

Develop and execute short and long-term plans to achieve goals in support of the store's business strategy and is responsible for product and brand image presentation while maintaining a clean and organized store at all times.

Responsibilities:

• Demonstrate and model client service and onstage leadership standards.
• Deliver an exceptional client experience.
• Develop strategies to grow the business alongside the Store Manager
• Successfully and efficiently open and close store without a MOD
• Ensure that coaching is always present in the store, where everyone receives a timely acknowledgment for their successes and feedback on areas of opportunity.
• Ensure that product knowledge training is scheduled and successfully completed.
• Setup and review merchandising and window displays that enhance Bellami's standards.
• Ensure that safety and cleanliness in the stock room, break area, bathroom, etc., are maintained.
• Provide ongoing training and development for store team while maintaining company and educational values
• Ensure loss prevention awareness
• Establish and evaluate weekly strategies with each retail associate and stylist
• Maintain communication between HR, Regional Sales Manager, and Headquarters
• Quarterly store inventory and cycle counts with Store Manager
• Returned and/or Damaged products to Headquarters when necessary

Job Requirements

• 25 years retail/service experience
• Beauty industry experience desirable.
• Excellent leadership and management experience required.
• Able to work flexible days/nights/hours including weekends and holidays
• Excellent coaching, mentoring, and teaching skills
• Strong ability in developing and leading a team
• Excellent client service and communication skills.
• The employee must occasionally lift and/or move up to 40 pounds
• Proficient in Windows, Word, Excel.

Job Types:
Full-time, Permanent


Pay:
$22.00 per hour


Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

COVID-19 considerations:
Masks are recommended, common surfaces are cleaned regularly and daily


Experience:

• Customer service: 1 year (preferred)

Work Location:
In person