General Manager - Kingston, Canada - Four Points Sheraton Kingston

Description

Looking for a career change? Join one of Canada's most successful and multicultural Hospitality companies, that strives to take your talent to the next level.

With 19 hotels owned and managed by Easton's Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization.

As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton's is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I).

Our company is challenging the way we work, think, and develop an inclusive workplace.

Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

Benefits

• Health, Dental & Vision
• Wellness Days
• Employee Social Events
• Onsite Parking
• Career Development
• Onsite Gym / Pool
• Discounted Meals
• Hotel Discounts at Marriott properties.

Job Overview

Four Points Kingston is looking for a strong General Manager who can manage the hotel operations to maximize profitability, ensure superior service and product quality, and drive brand and value initiatives, hotel performance, and the development of people.

What will you be doing?

• Manage daytoday operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options, and resolve issues. Initiate salary, disciplinary, or other staffingrelated actions in accordance with company rules and policies. Alert regional management or corporate office of serious issues.
• Meet or exceed Gross Operating Profit (GOP) and flow through goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals. Anticipate and plan for market shifts.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation. Control labour and expenses in all areas of operations. Generate wellwritten commentary and correct departmental control issues.
• Achieve and maintain Overall Satisfaction Score (OSS) goals. Oversee the guest service function to ensure guest complaints are resolved appropriately and that appropriate service recovery gestures are made to ensure complete guest satisfaction. Establish and implement superior VIP services and programs that meet and/or exceed the expectations of the hotel's clientele.
• Actively promote employee participation in the Employee Satisfaction Pulse Survey (ESPS). Achieve established ESPS goals. Ensure the development and implementation of programs and events that foster a positive work environment, e.g., New Employee Orientation, employee recognition programs, harassmentfree workplace training, etc.
• May assist with other duties as assigned.

What are the requirements for this role?

• Bachelor's degree in Hotel Administration, Business Administration or equivalent
• 510 years of General Manager experience in a related fullservice, luxury or resort property. The type and level of experience required may vary slightly based on the size and complexity of the operation.
• Problemsolving, reasoning, motivating, organizational and training abilities.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.