Settlement Counsellor - Mississauga, Canada - Indus Community Services

Indus Community Services

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job Position:
Settlement Counsellor - ACES

Department:
Family Services

Status:
Full-Time - 35 hours per week

Location:
Mississauga and Brampton

Compensation:
$25.88 per hour plus benefits

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government.

Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision:
To be leaders in building strong and inclusive communities.

Mission:

We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

Position Summary:

Under the general guidance of the Manager, the incumbent will provide settlement services to newcomer families and refugees, addressing their settlement needs including advocacy, counselling, empowerment and safety (ACES) needs through appropriate workshops, and one-on-one settlement counselling support.

Responsibilities and Duties:
(but not limited to)

Settlement Services - Information & Referral

Provide culturally and linguistically specific information, referral, orientation and counselling services to meet the social, cultural, economic and educational needs of refugees; such as accessing health care, housing, education, legal and social services
Assist clients in understanding and adapting to Canadian society, practices and procedures; guidance on way of life, institutions, laws, etc.
Work with community and government agencies regarding services to ensure quick and seamless integration of refugees into Canadian society
Facilitate appropriate referrals and access to services in the community
Plan and facilitate educational workshops on settlement issues
Document needs and gaps in services for refugees
Interpret for clients where language is a barrier

Crisis Counselling

Provide crisis intervention and shortterm supportive counselling and emotional support to newcomers, refugees and their families experiencing crisis
Work with newcomer women to assist them to transition to a violence free life and regain stability
Assist clients experiencing crisis to assess their situation, provide information and assistance in naming appropriate strategies, provide information and referral to appropriate community resources
Conduct assessment, intake and assume case management responsibilities
Complete risk assessments and assist in developing safety planning for clients and their children
Input client information into database, document accurate record of abuse and maintain uptodate records of service delivery and client case files
Develop individually tailored safety and transition plans, goal setting, problem solving and conflict resolution for clients at risk
Provide individual and group counselling and support services
Identify community resources and connect clients with appropriate services
Organize and conduct case conferences for clients
Participate in communitybased committees and collaborate with community groups to respond to clients' needs
Liaise with community & network partners, agencies & groups to enhance working relationships & promote the organization's services & programs
Plan and facilitate the "Women's Wellness", HEAL groups and information sessions for clients
Complete all required statistical and narrative reports
Train and mentor volunteers and student placements
Participate in staff and team meetings, and professional development opportunities as required
Perform other duties as assigned

Qualifications and Skills:

Postsecondary education in Social Work, Settlement Work, Adult Education, Business Communication, Employment Counselling with previous work experience in employment counselling and settlement services.
Demonstrated sensitivity and sincere interest in meeting the needs of newcomers and immigrants.
Demonstrated experience in the clientcentred case management service delivery approach.
Extensive knowledge of the immigration system, and services available to assist newcomers to Canada.
Expertise in assisting internationallytrained professionals with job search, resume/cover letter writing, interview skills, selfassessment, goal setting, and other strategies leading to employment.
Demonstrated knowledge of labour market trends, employment opportunities and social services in Peel/Halton/GTA.
Knowledge of employment related legislation, professional practice standards and licensing requirements.
Good organizational skills, ability to multitask while maintaining high level of accuracy in data collection.
Selfdirected, selfmotivated and able to work independently and as part of a team.
Demonstrated crosscultural communication skills with strong group facilitation and presentation ski