Call Operator Representative - Montréal, Canada - Windsor Home Cleaning

Description

We are Ottawa's Oldest and Largest Residential cleaning Service. Our quality service is always in demand, Spring, Summer, Fall & Winter. Many of our staff have been with us a long time.
What our employees love about Windsor, is we offer a good work-life balance. You can set your hours, and we will work around that

A Solid Benefit Package.
After an apprentice period, all employees are eligible for a benefit plan that includes:

• Prescription Drug coverage
• Eye Care
• Basic Dental Care
• Life Insurance and A.D.D. Coverage

All employees receive:

• Canada Pension Plan
• 10 Paid Statutory Holidays
• 2 Paid Personal Days
• 2 weeks of Paid Vacation
• Workers Compensation Coverage,
• Employment Insurance,
• Ontario Health Insurance

Responsibilities:

• Answering incoming calls and responding to customer inquiries promptly and professionally
• Scheduling appointments for our cleaning staff and ensuring their availability
• Providing accurate information about our services, pricing, and promotions
• Resolving customer complaints or concerns in a timely and effective manner
• Maintaining accurate customer records and updating our database
• Collaborating with other team members to ensure a seamless customer experience

Requirements:

• Excellent verbal and written communication skills in English
• Previous experience in customer service or call center is preferred
• Ability to multitask and handle multiple phone calls at once
• Strong problemsolving skills and ability to think on your feet
• Availability to work flexible hours including evenings and weekends

Job Types:
Full-time, Part-time, Permanent


Salary:
From $18.00 per hour


Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location:
In person